CHRISTINA FIVES

• Accurately registered and verified patient information, improving data accuracy
• Streamlined check-in procedures for enhanced office efficiency
• Provided exceptional, compassionate service to ensure patient satisfaction
• Addressed inquiries and resolved issues promptly
• Contributed to office organization and administrative tasks
• Collaborated with healthcare providers for streamlined patient care.

• Increased bid success rates by developing and implementing streamlined bid management process.
• Enhanced team productivity by creating effective templates for proposals, presentations, and other documentation.
• Conducted thorough research on potential clients and competitors, leading to more targeted bidding strategies.

• Enhanced customer experience by providing exceptional service and attending to their needs promptly.
• Successfully collaborated with other staff members to provide seamless service during high-volume periods.
• Maximized sales by upselling premium drinks and promoting daily specials.

• Increased media coverage for clients by creating and implementing strategic PR campaigns.
• Secured high-profile placements in top-tier publications through effective pitching techniques and strong media relationships.
• Managed client expectations and ensured timely delivery of projects for optimal satisfaction.
• Developed well-crafted press releases, resulting in increased media attention for clients.
• Coordinated successful media events, including press conferences and product launches, generating positive publicity.

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Assisted in maintaining accurate member data and updating customer relationship management (CRM) systems.
• Enhanced team productivity by implementing efficient work processes and streamlining operations.
• Achieved project success by effectively leading cross-functional teams and ensuring timely delivery.
• Aided marketing initiatives by contributing technical and marketing content.
• Collaborated with marketing team to develop successful marketing strategies.

• Increased customer engagement through social media
• Created social media content with consistent content and tone
• Wrote social media content to increase engagement with customers
• Developed marketing content such as blogs, promotional materials and advertisements for social media
• Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
• Strategized and developed video content for client's website and social media publications.

• Honors: PHI THETA KAPA Honours society
• Degree Awarded with Honours: PHI THETA KAPA Honours society
• Awarded Full Tuition Scholarship: 2017 NYSPT Scholarship
• Won the 2015 'I had a Dream Written Competition'

The program focused on Technical Writing, Copy Writing, Public Relations, and Digital Media.