Christina Gkiavouri
Melbourne,VIC
Summary
Results-driven Client Support Officer with expertise in client relationship management, database management, and effective communication. Committed to enhancing customer service quality and ensuring timely resolution of client issues.
Overview
2
2
years of professional experience
Work History
Client Support Officer
Fronditha Care
Mulgrave , Vic
12.2024 - Current
- Processed client requests and ensured timely resolution of issues.
- Maintained accurate client records using company database systems.
- Collaborated with team members to enhance client support strategies.
- Documented client interactions to improve service quality and efficiency.
- Communicated effectively with clients via phone and email correspondence.
- Documented detailed descriptions of problems encountered by customers in order to facilitate resolution.
- Developed client relationships through active listening and responding effectively to inquiries.
- Resolved customer complaints quickly and efficiently, escalating issues when necessary.
- Documented and responded to incoming correspondences to address questions.
- Communicated schedule changes to clients promptly and clearly.
- Assisted organizational efforts by filing, entering data and answering phones.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Provide excellent customer service at all times while interacting with both internal and external customers.
- Perform data entry tasks into various computer systems accurately and promptly.
Receptionist Administrator
Fronditha Care
St. Albans , Vic
05.2023 - 05.2024
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed phone calls, directing inquiries to appropriate staff members.
- Maintained office supplies inventory, ordering materials as needed.
- Organized and filed documents, ensuring easy access and retrieval.
- Assisted with event planning, preparing meeting rooms for functions.
- Handled incoming mail and packages, distributing them promptly to staff.
- Provided administrative support, performing tasks such as data entry and document preparation.
- Maintained reception area cleanliness and tidiness.
- Performed data entry and other administrative tasks to support departments.
Education
GED -
ITHEA -Tertiary College
Melbourne, VIC01-2019
GED -
ITHEA - Tertiary College
Melbourne, VIC12-2018
Skills
- Client relationship management
- Database management
- Data entry
- Document preparation
- Effective communication
- Customer service
- Active listening
- Team collaboration
- Call documentation
Languages
Greek
Native/ Bilingual
English
Professional
Timeline
Client Support Officer
Fronditha Care
12.2024 - Current
Receptionist Administrator
Fronditha Care
05.2023 - 05.2024
GED -
ITHEA -Tertiary College
GED -
ITHEA - Tertiary College