Christina Hales
Cairns,QLD
Summary
Introducing Administrator Christina Hales with over 20 years experience providing thorough and skilful support to law enforcement and other agencies
Overview
30
30
years of professional experience
1
1
Certification
Work History
Acting Roster & Property Officer
Queensland Police Service
2023.10 - Current
* Property Management by auditing weekly, monthly and yearly for all exhibits, drug, weapons, found and unclaimed property
*Roster support for a 24hr roster
*Assist with the management of fatigue and wellness of employees
*Leave and Overtime management
*HR policy support
*Provide continuity statements for court
*Conduct on the job training for staff and police on human resources, roster practises and property procedures.
*Comply with property management safety practises for a safe working environment
Administration Officer
Queensland Police Service
2008.05 - Current
*Frontline communication to the public and police communications
*Person in Custody travel management
*Traffic Adjudication
*Co-ordination with other government agencies and stakeholders to the QPS on business and finance management issues
*Managing and updating administrative databases with sensitive & confidential information
*Account management and monthly reconciliation of corporate accounts
*Leave auditing, updating roster changes, overtime data entry and equity management
*Lodgement of technical & building support requests
Assistant Payroll Officer
QLD Health Shared Services
2007.12 - 2008.04
*Roster creation
*Leave management
*Data entry of timesheets, hours worked and overtime
*Calculations for superannuation and payouts
*Dealing with diffcult human resource issues
Administrative Officer
Queensland Police
2006.04 - 2007.11
*Transcription of police interviews for court
*Frontline counter enquiries
*Reception duties consisting of mail, phones, faxes and photocopying
*Typing letters, memorandums, reports and spreadsheets
Assistant Human Resource Officer
QLD Police & Shared Service Agency
2002.08 - 2006.08
*Workcover claim management
*Auditing staff data entry on terminations, increments, leave, overtime, higher duties and appointment activities in payroll system
*Calculating overpayments, long service leave payouts, terminations and appointments
*Investigating complaints and pay discrepancies
*Monitoring superannuation adjustments
*Creating letters and certificates of service
Administrative Officer HR Branch
Qld Police Service
2000.03 - 2002.07
*All reception duties
*Payroll data entry for leave, higher duties, increments, deductions and payroll advice forms
Trainee Administrative Officer, RTCS
Main Roads Department
1999.03 - 2000.03
*Ministerial and correspondence creation
*Accounts receivable and payable
*Ordering stationery supplies
*Correspondence filing
*Answering phones and taking messages
Temp Contract Administration Position
QLD Transport
1999.01 - 1999.03
*All mailroom duties
*Records Management assistant
Service Cashier
Woolworths Supermarket
1993.11 - 1998.09
*Frontline checkout operator managing cash register functions
*Backfill of stocks for the variety section
Education
Studied Diploma of Counselling
Open Colleges
2013
Certificate IV in Government
QLD Police Academy
Brisbane2006
Certificate III in Business Office Administration
Top Office Academy
Ipswich1999
Studied Diploma of Business Accounting
Bremer TAFE College
Ipswich1997
Grade 12 Completion
St Mary's College
Ipswich1996
Skills
* Roster and property management experience
* Advanced knowledge on QPS procedures in Station Administration
* Advanced communication and active listening skills
* Knowledge of counselling techniques
* Experience in dealing with conflict and complaints
* Complying with policies and corporate protocols
* Criminal database management knowledge
* Experience working autonomously or in a team environment
* Experience in time management & prioritising to meet
deadlines
* Training and assisting new employees
* Human resource management knowledge
Certification
Recent Training Courses
* Staff Member Behaviour and Discipline 2023
* Corporate Card Refresher Training 2023
* Domestic and Family Violence: The Holistic Approach 2022
* Psychological First Aid Foundations OLP 2022
*Coercive Control OLP 2022
*QPRIME Property Management 2022
*Property Offices - Safety on the job 2022
*Leadership Engagement and Development LEAD Workshop 2021
Honors & Awards
Police Service Medal 10yr
15 year Police Service Clasp
20 year Police Service Clasp
2014 G20 Summit Citation
2010-2011 QLD Flood and Cyclone Citation
Achievements
Over 20 Years experience with
*QPS Recording Systems - QPRIME, ITAS, LCAD, AURION, ESS, CARS & TRAILS
*Microsoft Word, Excel and Outlook
Personal Goals also achieved
*Staff Member Panel Training 2002
*Workplace Assessor Units with the QPS 2002
*Grade Six Trinity College London Speech Exam 1996
References
SSGT Edward Lukin, Officer in Charge of Smithfield Station Ph 4057 1900
Acting INSP Jamie Horn, FND Cairns City Patrol Group Ph 4030 7040
SGT Christina Hellwing, Shift Supervisor Cairns Watchhouse 4030 7282
Timeline
Acting Roster & Property Officer
Queensland Police Service
2023.10 - Current
Administration Officer
Queensland Police Service
2008.05 - Current
Assistant Payroll Officer
QLD Health Shared Services
2007.12 - 2008.04
Administrative Officer
Queensland Police
2006.04 - 2007.11
Assistant Human Resource Officer
QLD Police & Shared Service Agency
2002.08 - 2006.08
Administrative Officer HR Branch
Qld Police Service
2000.03 - 2002.07
Trainee Administrative Officer, RTCS
Main Roads Department
1999.03 - 2000.03
Temp Contract Administration Position
QLD Transport
1999.01 - 1999.03
Service Cashier
Woolworths Supermarket
1993.11 - 1998.09
Studied Diploma of Counselling
Open Colleges
Certificate IV in Government
QLD Police Academy
Certificate III in Business Office Administration
Top Office Academy
Studied Diploma of Business Accounting
Bremer TAFE College
Grade 12 Completion
St Mary's College