Summary
Overview
Work History
Education
Skills
Certification
Honors & Awards
Achievements
References
Timeline
Generic

Christina Hales

Cairns,QLD

Summary

Introducing Administrator Christina Hales with over 20 years experience providing thorough and skilful support to law enforcement and other agencies

Overview

30
30
years of professional experience
1
1
Certification

Work History

Acting Roster & Property Officer

Queensland Police Service
10.2023 - Current

* Property Management by auditing weekly, monthly and yearly for all exhibits, drug, weapons, found and unclaimed property

*Roster support for a 24hr roster

*Assist with the management of fatigue and wellness of employees

*Leave and Overtime management

*HR policy support

*Provide continuity statements for court

*Conduct on the job training for staff and police on human resources, roster practises and property procedures.

*Comply with property management safety practises for a safe working environment



Administration Officer

Queensland Police Service
05.2008 - Current

*Frontline communication to the public and police communications

*Person in Custody travel management

*Traffic Adjudication

*Co-ordination with other government agencies and stakeholders to the QPS on business and finance management issues

*Managing and updating administrative databases with sensitive & confidential information

*Account management and monthly reconciliation of corporate accounts

*Leave auditing, updating roster changes, overtime data entry and equity management

*Lodgement of technical & building support requests

Assistant Payroll Officer

QLD Health Shared Services
12.2007 - 04.2008

*Roster creation

*Leave management

*Data entry of timesheets, hours worked and overtime

*Calculations for superannuation and payouts

*Dealing with diffcult human resource issues

Administrative Officer

Queensland Police
04.2006 - 11.2007

*Transcription of police interviews for court

*Frontline counter enquiries

*Reception duties consisting of mail, phones, faxes and photocopying

*Typing letters, memorandums, reports and spreadsheets

Assistant Human Resource Officer

QLD Police & Shared Service Agency
08.2002 - 08.2006

*Workcover claim management

*Auditing staff data entry on terminations, increments, leave, overtime, higher duties and appointment activities in payroll system

*Calculating overpayments, long service leave payouts, terminations and appointments

*Investigating complaints and pay discrepancies

*Monitoring superannuation adjustments

*Creating letters and certificates of service

Administrative Officer HR Branch

Qld Police Service
03.2000 - 07.2002

*All reception duties

*Payroll data entry for leave, higher duties, increments, deductions and payroll advice forms


Trainee Administrative Officer, RTCS

Main Roads Department
03.1999 - 03.2000

*Ministerial and correspondence creation

*Accounts receivable and payable

*Ordering stationery supplies

*Correspondence filing

*Answering phones and taking messages

Temp Contract Administration Position

QLD Transport
01.1999 - 03.1999

*All mailroom duties

*Records Management assistant

Service Cashier

Woolworths Supermarket
11.1993 - 09.1998

*Frontline checkout operator managing cash register functions

*Backfill of stocks for the variety section

Education

Studied Diploma of Counselling

Open Colleges
2013

Certificate IV in Government

QLD Police Academy
Brisbane
2006

Certificate III in Business Office Administration

Top Office Academy
Ipswich
1999

Studied Diploma of Business Accounting

Bremer TAFE College
Ipswich
1997

Grade 12 Completion

St Mary's College
Ipswich
1996

Skills

    * Roster and property management experience

    * Advanced knowledge on QPS procedures in Station Administration

    * Advanced communication and active listening skills

    * Knowledge of counselling techniques

    * Experience in dealing with conflict and complaints

    * Complying with policies and corporate protocols

    * Criminal database management knowledge

    * Experience working autonomously or in a team environment

    * Experience in time management & prioritising to meet

    deadlines

    * Training and assisting new employees

    * Human resource management knowledge

Certification

Recent Training Courses


* Staff Member Behaviour and Discipline 2023

* Corporate Card Refresher Training 2023

* Domestic and Family Violence: The Holistic Approach 2022

* Psychological First Aid Foundations OLP 2022

*Coercive Control OLP 2022

*QPRIME Property Management 2022

*Property Offices - Safety on the job 2022

*Leadership Engagement and Development LEAD Workshop 2021



Honors & Awards

Police Service Medal 10yr

15 year Police Service Clasp

20 year Police Service Clasp

2014 G20 Summit Citation

2010-2011 QLD Flood and Cyclone Citation

Achievements

Over 20 Years experience with

*QPS Recording Systems - QPRIME, ITAS, LCAD, AURION, ESS, CARS & TRAILS

*Microsoft Word, Excel and Outlook 

Personal Goals also achieved

*Staff Member Panel Training 2002

*Workplace Assessor Units with the QPS 2002

*Grade Six Trinity College London Speech Exam 1996

References

SSGT Edward Lukin, Officer in Charge of Smithfield Station Ph 4057 1900

Acting INSP Jamie Horn, FND Cairns City Patrol Group Ph 4030 7040

SGT Christina Hellwing, Shift Supervisor Cairns Watchhouse 4030 7282

Timeline

Acting Roster & Property Officer

Queensland Police Service
10.2023 - Current

Administration Officer

Queensland Police Service
05.2008 - Current

Assistant Payroll Officer

QLD Health Shared Services
12.2007 - 04.2008

Administrative Officer

Queensland Police
04.2006 - 11.2007

Assistant Human Resource Officer

QLD Police & Shared Service Agency
08.2002 - 08.2006

Administrative Officer HR Branch

Qld Police Service
03.2000 - 07.2002

Trainee Administrative Officer, RTCS

Main Roads Department
03.1999 - 03.2000

Temp Contract Administration Position

QLD Transport
01.1999 - 03.1999

Service Cashier

Woolworths Supermarket
11.1993 - 09.1998

Studied Diploma of Counselling

Open Colleges

Certificate IV in Government

QLD Police Academy

Certificate III in Business Office Administration

Top Office Academy

Studied Diploma of Business Accounting

Bremer TAFE College

Grade 12 Completion

St Mary's College
Christina Hales