Christina Harbers

• Proactively pursuing new business.
• Develop and maintain strong relationships with all accounts.
• Meeting and exceeding sales targets.
• Sales presentations and price negotiations.
• Developing new sales strategies to drive the business forward.
• Exceptional communications skills.
• Ability to work within a team.

• Maintain and grow a portfolio of accounts by ensuring customer satisfaction and retention.

• Review and analyse on a regular periodic basis accounts under my control and report to the Sales Manager.
• Manage and escalate when required issues relating to all aspects of accounts under my control.
• Ensure categorised accounts are visited in accordance with established criteria.
• Solution based with the ability to prioritise and multi-task.
• Participate in regular sales initiatives.
• Provide the necessary information and/or training to accounts within my portfolio.
• Compliant team player with the ability to work autonomously and in a team environment as required.
• Exceptional communications skills, both written and verbally.
• Ability to work within a team.

• Answered inbound calls, chats and emails to facilitate customer service.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Prevented key account losses by researching discrepancies and correcting problems.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.