Christina Knight
Client Services
Western Sydney,NSW
Summary
Experienced Client Services/Admin Assistant with extensive experience across multiple industries, including my recent roles in the banking sector. I’ve built strong customer service skills through a wide range of positions within Westpac providers.
I pride myself in a great first impression and genuinely enjoy working with people. I'm adaptable, quick to learn, and always ready to pitch in. My goal is to make everyone feel welcome and supported, no matter their background. Whether I’m assisting clients, staff, or visitors, I bring a friendly attitude and a practical, can do approach to my daily duties.
Overview
34
34
years of professional experience
Work History
Concierge/Workplace
Colliers - Westpac
Parramatta, NSW
01.2017 - 03.2025
- Company Overview: Workplace Management Services
- Greeting guests and visitors on arrival both in the Lobby and Client Suites.
- Guest registrations using Condeco.
- Assigning access passes following Westpac security processes.
- Communicating with staff Westpac both verbally or through email or Teams on many.
- Directing new staff members and contractors on arrival as required.
- Liaising with Facilities Manager & Building Managers.
- Reporting any security or pass issues of concern.
- Daily floor walks and reporting cleaning and maintenance issues to Property Services.
- Meeting room bookings using Condeco.
- Regular floor walks and reporting any maintenance and cleaning issues.
- Liaising with Westpac staff daily directing to use appropriate process, team or location.
- Staff photos process in line with Westpac Security policies prior to relocating to PSQ.
- Excellent working relationship with both ID Services (Security), Facilities Manager and other outsourced services.
- Workplace Management Services
- Developed strong relationships with Client in order to ensure smooth operations between departments.
Client Services Co-Ordinator
Cushman & Wakefield - Westpac
Parramatta, NSW
01.2016 - 01.2017
- Greeting and issuing passes to Westpac staff, guests and approved Service Contractors.
- Implementing new security processes & assisting staff with access issues.
- Liaising with ID Services, Facilities Manager & Base Building Manager.
- Monthly reports to Shared Services Manager.
- Receiving all Mail deliveries and distributing following Westpac processes.
- Reporting any maintenance issues as required through Property Help Desk for building.
Temporary Corporate Reception & Admin Assignments
Hudson Global Service
Parramatta , NSW
01.2013 - 01.2016
- Clients included: DTZ (Client Services Position) based in various locations across Sydney west and city locations. Johnson & Johnson, Medibank, Schneider Electric.
Reception/Admin Assistant
Blacktown Youth College
Mt Druitt
01.2012 - 01.2013
- General Office support as required.
Temp assignments
Hudson Global Services
Parramatta
01.2010 - 01.2012
- Office Temp Assignments for Corporate clients as required.
Receptionist/ Admin Assistant
Scott’s Australia Pty Ltd
03.2004 - 04.2010
- Responsible for booking all company travel.
- Implementing new travel procedures.
- Assisting Accounts Payable with record keeping of monthly accruals etc.
- In charge of the company Amex Card and monthly statement.
- Daily & monthly staff attendance reports maintained.
- Maintained Customer Complaints Data Base generated by our National Consumer hotline & sent out replacements out in a timely manner.
- Booking couriers, both locally, interstate & overseas.
- Following up with Reps mobile phone/internet issues with both Optus and Telstra.
- Reported and organised maintenance repairs ie electricians, plumbers and building maintenance.
- Arranged restaurant bookings for our Vice President & guests.
- Organised catering for monthly company meetings.
Corporate Administration Assistant
Mitsubishi Trucks Australia
Baulkham Hills
01.2002 - 01.2003
- General Admin, as well as booking all company flights, both internationally and domestic flights, as well as assisting our Marketing Manager.
Admin Assistant /Corporate Reception Positions
Markham Appointments
Parramatta
01.1998 - 01.2002
Customer Service Consultant
Telstra Corporation Ltd
Parramatta
01.1998 - 01.1999
- Customer Service within busy call center, often dealing with difficult customers.
Reception/Admin and Job Club Assistant
The Salvation Army - Joblink SkillShare
Blacktown
01.1994 - 01.1995
- Reception & Administration as well as Student registrations.
- I returned as Job Club assistant for a few short programs they were running in between temp assignments.
Job Club Assistant
Mission Employment – Joblink SkillShare
Mt Druitt
01.1991 - 01.1994
- Admin work, Assisting Long Term Unemployed with resumes and interview skills.
- Monthly reports & stats as required for DEET.
- Backup/support for Job Club Co-Ordinator.
Education
Workplace In-house Training As Required By Westpac
Westpac
In- House Training01-2025
High School -
South Mecklenburg High School
North Carolina01-1981
High School -
Mount Saint Benedicts
Pennant Hills01.1980
Skills
- Concierge
- Administration
- Word, Excel, Outlook, Teams
- In-house training - Westpac
- Liaising & Communication
- Record keeping
- Maintained Professional relationships & continued relationship building with varied Westpac Groups & Colliers Teams
References
Available on request
Timeline
Concierge/Workplace
Colliers - Westpac
01.2017 - 03.2025
Client Services Co-Ordinator
Cushman & Wakefield - Westpac
01.2016 - 01.2017
Temporary Corporate Reception & Admin Assignments
Hudson Global Service
01.2013 - 01.2016
Reception/Admin Assistant
Blacktown Youth College
01.2012 - 01.2013
Temp assignments
Hudson Global Services
01.2010 - 01.2012
Receptionist/ Admin Assistant
Scott’s Australia Pty Ltd
03.2004 - 04.2010
Corporate Administration Assistant
Mitsubishi Trucks Australia
01.2002 - 01.2003
Admin Assistant /Corporate Reception Positions
Markham Appointments
01.1998 - 01.2002
Customer Service Consultant
Telstra Corporation Ltd
01.1998 - 01.1999
Reception/Admin and Job Club Assistant
The Salvation Army - Joblink SkillShare
01.1994 - 01.1995
Job Club Assistant
Mission Employment – Joblink SkillShare
01.1991 - 01.1994
Workplace In-house Training As Required By Westpac
Westpac
High School -
South Mecklenburg High School
High School -
Mount Saint Benedicts
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