Christina Lerable
Ultimo,NSW
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
17
17
years of professional experience
Work History
Volunteer
The Salvation Army
02.2022 - Current
- Meeting customers, sorting donations
- Cash register
- Answering phone and helping customers with queries
- Keeping up the sales
- Organising the store, so it is well presented and clean
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted donations to organization by strategizing and executing fundraising events.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Kept case files updated, accurate and aligned with requirements.
Owner
Home Help Care and Cleaning
08.2010 - 03.2019
- Drove clients to their appointments such as Parkinson's dance classes and chemists
- Good communication is a key importance with my clients needs and wants
- Light cleaning
- Aiding with showering and dressing
- Cooking to meet my clients dietary requirements
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Representative
Paramount Pictures
05.2008 - 08.2010
- Liaise with managers from different stores
- Point of sales
- Marketing strategies to improve sales
- Business travel
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Provided valuable input resulting in new opportunities for growth and development.
- Contributed to team sales goals by upselling products and services to customers.
- Collaborated with team members to achieve monthly sales targets.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Fostered strong relationships with local business leaders, promoting economic development within district.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Stayed up-to-date with industry trends to position company as market leader.
- Identified and tapped into new markets, significantly expanding customer base.
- Conducted detailed market analysis to guide development of sales strategies.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
Skills
- Community service
- Community engagement
- Foreign language proficiency
- Community outreach
- Cultural awareness
- Disability awareness
- Filing and recordkeeping
- Documentation and reporting
- Administrative support
- Resource coordination
- Volunteer coordination
- Friendly and outgoing
- Reliability and punctuality
- Clear communication
- Empathy and patience
- Telephone and email etiquette
- Verbal and written communication
- Public relations
- Environmental conservation
- Volunteer orientation
- Marketing and promotion
- Cross-cultural design
- Multitasking
- Reliability
- Active listening
- Multitasking Abilities
- Self motivation
- Excellent communication
- Emotional awareness
- Effective communication
- Task prioritization
- Problem-solving abilities
- Analytical thinking
- Written communication
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Volunteer
The Salvation Army
02.2022 - Current
Owner
Home Help Care and Cleaning
08.2010 - 03.2019
Representative
Paramount Pictures
05.2008 - 08.2010
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