Christina Maio

• Serve as the first point of contact for clients and visitors, managing incoming calls and directing them to appropriate departments
• Provide administrative support to over 150 staff members across two offices, ensuring smooth daily operations and consistently greeting everyone with a positive and bright attitude
• Manage office upkeep, including ordering office supplies, groceries, and handling postal items
• Liaise with venue booking agents to collect and collate availability for venues across Australia, building and maintaining relationships with key contacts to support successful dealings.
• Track and manage venue holds for multiple tours simultaneously, efficiently manage the avails email account, and promptly respond to challenges, enquiries, and new requests.
• Work with promoters to identify and secure optimal tour routes, addressing any logistical challenges.

• Competently manage staff members and volunteers, leading with care and consideration for fellow team members, ensuring all procedures are completed to a high standard
• Welcome guests with enthusiasm, provide patrons with helpful information, collect and scan tickets and handle and record payments precisely
• Competently service events and festivals with high attendance rates, working proficiently under pressure and keeping a steady flow
• Adapt, learn and adhere to varying procedures, policies, and regulations of individual venues, facilities, and events.

Event experience includes:

Boiler Room, The D.O.T, Instasis, Smalltown, Sleep Deprivation, Tamo Junto, Aaron Sansoni

PICA, Sub Club, Royal Melbourne Hotel, Myaeon, Deluxe Bar, The Corner Hotel

Strawberry Fields Festival 2022 (Weekend 1 & 2) & 2023, Inner Varnika 2022 & 2023, Chi Wow Wah Town 2022, Let Them Eat Cake 2019 & 2023, The Town 2018, Beyond The Valley 2017, 2022 & 2023, Pitch Music Festival 2017 & 2021, Meredith Music Festival 2023, Australian Open 2024 along with many more!

• Boosted membership sales and grew customer loyalty through the ability to make guests feel welcome, relaxed and heard, addressing all questions and concerns, and personalising each interaction to deliver a premium client experience from start to finish
• Independently ran wellness hub in a punctual manner, welcoming and assisting guests, selling products, keeping all areas clean and organized, while simultaneously handling laundry and ensuring all saunas were sanitized after use
• Managed the online store, packing and sending orders in a timely manner, liaising with courier companies and keeping on top of stock inventory.

• Provided high-level administrative support to Mr
• Murphy across several businesses under the Murphy Petrol Group; monitoring multiple email accounts, scheduling meetings, appointments and conference calls, and creating proposals and budget projections for new business ideas
• Led effective communications between the Australian and U.S Petrol Records offices, liaising with high-level industry professionals across the globe
• Took on the role of Tour Manager for Petrol Records artists The Buckleys, and created, organised, marketed, and booked a successful workshop program which we presented to senior schools spanning the NSW coast over a month-long period, travelling with the band as TM.
• Co-ordinated, wrote, and published a company newsletter with visual appeal and distributed throughout our database on a monthly release schedule.

• Worked closely with the business director and succeeded in manifesting her brand's vision; to create a unique shopping experience for customers where inclusion, connection, and quality were key
• Liased with market and event coordinators, emailing, applying for and booking in events, filling our calendar with suitable and profitable places to trade and managing schedule
• Prepared the tram ahead of events with all equipment necessary to trade, curated stock to suit the target audience at each event and lead bump-in and bump-out procedures
• Focused on the visual aspect of the store, creating eye-catching displays and maintaining the presentation of stock with nothing left out of place
• Greeted customers, assisting them in creating unique outfit combinations and processing sales
• Sourced quality vintage clothing from America (buying trips) and locally.

• Greeted and served customers with a bubbly and positive attitude and built relationships with regulars
• Took customer orders and waited tables in a fast-paced environment, communicating effectively with team members to ensure the needs of customers were met
• Made juices, smoothies, and cold menu items, always meeting high standards of presentation
• Completed food preparation in a timely manner to ensure a successful following day's trade and made sure that display cabinets were stocked and sightly at all times.

• Greeted customers, took orders, and waited tables
• Grilled and constructed burgers, made juices and smoothies, and completed extensive food preparation
• Became proficient at all workplace procedures and confidently managed the shop in the absence of the business owners, competently delegating tasks and training new staff members.

• Actively participated in all steps of the event planning process from brainstorming, creating, and detailing concepts, all the way through to the execution of the event
• Sourced decor and furniture to fit a brief
• Set up for and styled events, working early mornings into late nights on my feet and doing heavy lifting
• Decorated and maintained our warehouse headquarters.