Christina Masino
Thomastown ,Vic
Summary
Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help Electrical Training Academy organization improve operations.
Overview
10
10
years of professional experience
Work History
Administration Officer
Electrical Training Academy
05.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
Sales and Service Consultant
Suncorp Bank
09.2018 - 11.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cash handling
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Manager
Sportscraft
03.2017 - 08.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Daily opening and closing of shop. Cash Handling and use of POS system.
Sales Consultant
Bank Of Melbourne
05.2014 - 01.2017
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Streamlined account opening processes for improved efficiency and a better client experience.
Education
No Degree - Physical Education
NMIT
Preston, VIC11.2008
Skills
- Database Management
- Customer Relations
- Office Management
- Account Reconciliation
- Teamwork abilities
- Administrative Support
- Document Control
- Policy and Procedure Modification
- Documentation and Control
- Database Administration
- Relationship Building
- File Management
- Document Preparation
Timeline
Administration Officer
Electrical Training Academy
05.2023 - Current
Sales and Service Consultant
Suncorp Bank
09.2018 - 11.2020
Manager
Sportscraft
03.2017 - 08.2018
Sales Consultant
Bank Of Melbourne
05.2014 - 01.2017
No Degree - Physical Education
NMIT
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