CHRISTINA MCINTOSH
Mount Gravatt,Brisbane
Summary
Experienced Recruitment Team Lead with a background in blue-collar, mining and industrial industries. Skilled in candidate evaluation, interviewing, and client management. Led a team at Torque Jobs, ensuring efficient recruitment processes and client satisfaction. Successfully processed and investigated claims at Insurance Australian Group, meeting client expectations and finalizing claims promptly. Seeking a Recruitment Consultant position at a company specializing in blue-collar and mining industries to leverage expertise in recruitment and client management, supporting the company in achieving its mission.
Overview
15
15
years of professional experience
Work History
Recruitment Team Lead
Torque Jobs
Brisbane, Australia
08.2023 - Current
- Keeping on top of emails and answering phone queries daily
- Publishing Ads to attract the right candidates on Seek and linked in
- Created and maintained a database of qualified applicants for future hiring needs.
- Evaluating resumes to select candidates with the right skill sets
- Conducting interviews with potential candidates
- Handling client orders, hiring paperwork, and contracts when needed
- Leading the team to ensure clarity on daily job assignments and providing support
Claims Consultant
Insurance Australian Group (IAG)
Brisbane City, Australia
02.2018 - 07.2018
- Dealing with large volumes of calls on a daily basis including commercial and rural claims
- Taking all necessary action to meet client expectations and solve problems in an efficient and timely manner
- Processing and investigating the validity of all claims; including the policy limits and the circumstances surrounding the claim
- To ensure that claims are finalised in a timely manner
Depositary Analyst
Indos Financial
Enniscorthy, Co. Wexford
08.2016 - 01.2018
- Reviewing a number of funds to ensure compliance with regulations and fund specific documents
- Monitoring of compliance investment restrictions and management of queries to ensure resolved in a timely manner
- Ensure breaches, pricing and transfer agency errors logs and reporting are recorded accurately and promptly
- Liaising with internal and external parties, including fund administrators and transfer agents as well as investment management firm clients on a regular basis to address any issues affecting the funds
Technology Supervisor/Sales
Staples
Toronto, Ontario
10.2015 - 08.2016
- Maintaining high sales numbers and hitting daily targets
- Using excel on a daily basis for calculations of targets and goals
- Developing customer rapport and maintaining relationships
- Acting manager on duty while rotating management shifts
- Dealing with customers queries and problems on a daily basis
Process and operations specialist
Banana Republic
Toronto, Ontario
10.2014 - 09.2015
- Replenishing the store on a daily basis and ensuring all standards are met
- Training new employees in Floor it
- Filing away necessary paperwork for daily tasks
- Leading shipments twice a week and back stocking items daily
- Sending and receiving transfers from stores and ensuring they are dealt with correctly
Cash Office Administrator | Customer Service
Argos
Waterford, Ireland
11.2009 - 09.2014
- Responsible for ensuring tills were ready to go every morning and tallying up the daily cash /card payments after every shift
- Maintained banking compliance by filing daily/weekly reports and organising banking documents
- Upselling and reaching KPIs on the sales floor daily while delivering great customer service
- Improved staff efficiency by training {10} new members for busy periods and ensuring comfortable till usage
Education
Waterford Institute of Technology
12.2021
Bachelor of Business (Honours) Specialising - Economics and Finance
Waterford Institute of Technology
12.2015
Skills
- Accounts Payable
- Microsoft Office
- Sage Payroll
- Communication Skills
- SAP Software
- Business Development
- Time Management
- Recruitment Expertise
Timeline
Recruitment Team Lead
Torque Jobs
08.2023 - Current
Claims Consultant
Insurance Australian Group (IAG)
02.2018 - 07.2018
Depositary Analyst
Indos Financial
08.2016 - 01.2018
Technology Supervisor/Sales
Staples
10.2015 - 08.2016
Process and operations specialist
Banana Republic
10.2014 - 09.2015
Cash Office Administrator | Customer Service
Argos
11.2009 - 09.2014
Waterford Institute of Technology
Bachelor of Business (Honours) Specialising - Economics and Finance
Waterford Institute of Technology
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