Christina Mouhanna
Sans Souci,NSW
Summary
I graduated following my passion for beauty and obtaining employment immediately in a reputable salon with a long 20 year history increasing my experience and standards in the industry. Giving me the ability and experience to work in busy environments with an high volume of loyal customers and provide services on demand. Multitasking providing services as well as the opportunity to manage front desk duties and mentor younger employees to standards required. Adapted to computer software programs including stock and client bookings fast learning and customer experience.
I then worked in the family retail and wholesale fruit market business (through marriage) operations in the accounting/book keeping office department where I was newly trained in inventory , filing, accounting payable and receivable, reconciliation of register sales, end of week sales reconciliation, banking, wholesale/retail customer service,
Moving on from there to owner/director of second fruit market managing staff, rosters, payroll stock inventory, Retail customers, suppliers and a wholesale division.
I’ve always maintained my passion for beauty and continued this and now home salon owner of brow design and beauty since 2008.
Overview
29
29
years of professional experience
Work History
Beautician
Self Employed Service
01.2008 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Performed pedicures and manicures for Number scheduled and Number walk-in customers daily.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Improved client appearance with expert makeup application for special events or everyday wear.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Applied makeup to clients for special occasions to meet requirements.
Accounts Payable/receivabke Clerk
New Village Fruit Market
10.2000 - 11.2008
- Prepared monthly account statements for distribution to clients, facilitating prompt payments on outstanding balances.
- Developed strong working relationships with customers, providing exceptional service while efficiently managing their account needs.
- Reduced late payment penalties by closely monitoring and tracking outstanding invoices.
- Improved invoice processing accuracy by implementing an efficient accounts payable system.
- Managed vendor relationships by addressing inquiries promptly and maintaining open lines of communication for positive relations.
- Assisted in the development of internal controls for both accounts payable and receivable functions, ensuring compliance with company policies and procedures.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Beautician
Chic Skin and Laser Clinic
Sydney, NSW
05.1996 - 01.2000
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
- Performed pedicures and manicures for Number scheduled and Number walk-in customers daily.
- Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Strengthened teamwork among staff through effective collaboration resulting in an enhanced overall customer experience.
- Streamlined appointment booking process leading to reduced wait times for clients.
- Improved client appearance with expert makeup application for special events or everyday wear.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Applied makeup to clients for special occasions to meet requirements.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
Education
Graduate Diploma - Beautician
Australasian College of Nail Technology And Beauty
Skills
- Waxing and personal care services
- Brow shaping expert
- Qualified PMU Microblading BROW TECHNICIAN
- Safety and sanitation
- Advanced makeup techniques
- Receptioni front of desk
- Administration
- Data entry
- Accounts payable and receivable
- Payroll
Timeline
Beautician
Self Employed Service
01.2008 - Current
Accounts Payable/receivabke Clerk
New Village Fruit Market
10.2000 - 11.2008
Beautician
Chic Skin and Laser Clinic
05.1996 - 01.2000
Graduate Diploma - Beautician
Australasian College of Nail Technology And Beauty