CHRISTINA NELSON
Biggera Waters,QLD
Summary
Professional team-oriented worker with a consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Experience Team Member
MINKST
09.2021 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Collected, arranged, and input information into database system.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
Admin/Personal Assistant
Scott Taylor Motorsport
03.2020 - 09.2021
- Improved time management of the executive through effective prioritization and organization of tasks.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
OP Shop and Adoptions Coordinator
RSPCA QLD
04.2018 - 03.2020
- Authorise refunds
- Sales targets and sales focus targets are achieved
- Anticipate changes in trading conditions and proactively adjust workload and strategies to compensate
- Banking, cash handling
- Efficient handling of all customer complaints and returns
- Loss prevention
- Ensure that POS register is used correctly by volunteers
- Promote loss prevention focus through regular discussion and training with volunteers
- Co-ordinate company marketing opportunities such as displaying our products
- Maintain customer service levels to company standards ensuring customer service remains the primary focus of all team members at all times
- Ensure high standards of appearance at all times
- Sound product knowledge of each team member
- Administration of our RSPCA Gold Coast Facebook page
- Answering customer queries through Facebook messenger
- Posting photos of the store and/our furry friends (cats)
- Coaching of every team member
- Visual merchandising
- Stock management
- Transferring stock, receiving stock
- Cat adoptions
- Introducing customers to cats, finding the most suitable cat for the customer
- Caring for cats
- Cleaning cat condos
- Sending sick cats to vet or find foster carers if needed
- Organising cat transfers
- Vaccinating and medicating cats
- Feeding the cats
- Organising volunteers to feed cats on Sundays/public holiday
Store Manager, Robina Towncenter Boutique
REVIEW AUSTRALIA
02.2017 - 04.2018
- Communicate targets to team and motivate to achieve results
- Head office initiatives are actioned and completed within set timeframe
- Regular communication with Regional and National Managers and other department heads regarding any issues
- Authorise refunds
- Sales targets and sales focus targets are achieved
- Anticipate changes in trading conditions and proactively adjust workload and strategies to compensate
- Co-ordinate staff rosters and floor plans to achieve sales targets and meet weekly wage budgets
- Banking, cash handling
- Efficient handling of all customer complaints and returns
- Loss prevention
- Ensure that POS register is used correctly
- Achieve company benchmark stock take results
- Promote loss prevention focus through regular discussion and training with staff
- Maintain customer service levels to company standards ensuring customer service remains the primary focus of all team members at all times
- KPI achievement including ATV, UPT, Conversion
- Staff development and training
- Ensure high standards of appearance at all times
- Sound product knowledge of each team member
- Coaching of every team member
- Visual merchandising
- Stock management
- Transferring stock, receiving stock
- Customer specials
Assistant Store Manager Flagship store Brisbane
REVIEW AUSTRALIA
04.2016 - 02.2017
- Customer service
- Cash handling
- Operation POS
- Dealing tactfully with customer concerns
- Commercial awareness
- Working under pressure
- Working in a busy team
- Processing Stock
- Visual merchandising
- Training new team members
casual sales assistant
REVIEW AUSTRALIA
11.2015 - 04.2016
- Costumer service
- Cash handling
- Operating POS
- Dealing tactfully with customer concerns
- Commercial awareness
- Working under pressure
- Working in a busy team
- Initiative
- Responsibility
- Variance reporting
- Processing Stock
- Visual merchandising
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Processed transactions accurately while maintaining a high level of customer service.
- Boosted store revenue through upselling and cross-selling techniques.
Education
Nursing School
Bachelor In NursingSonderausbildung Psychiatrie und Neurologie - Bachelor in Psychiatry and Neurology
Nursing School
Hall In Tirol01.2009
Skills
- POS
- Zoho CRM
- Maintaining surgical instruments
- Leadership Qualities
- Word
- Excel
- Communication
- First Aid
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
Hobbies and Interests
- Playing the flute in an Orchestra
- Playing the piano
- My 2 cats and my dog
Professional Highlights
- Before moving from Austria to Australia in 2015, I was working in the management team of a private hospital for 2 years where I was also assisting the resident plastic surgeon in theatre.
- After my graduation, I was working in the in-home care for mentally disabled patients for over 2 years.
- After moving from Austria to Australia, I decided to pursue a career in retail fashion.
- After working between 3 stores for 'Review Australia', I was offered an assistant store manager role in the flagship store, Queens Plaza, Brisbane.
- In February 2017, my husband and I moved to the Gold Coast and I was offered the store management position in the Robina Towncentre store.
- In April 2018 I began the role as Op shop Store Coordinator and Adoptions Coordinator for the 'RSPCA' in Labrador.
- When Covid hit, I got stood down from my RSPCA job and started working for my in-law's business 'Scott Taylor Motorsport' as an Admin/Personal Assistant.
- Since September 2021, I have been part of the Patient Experience Team for MINKST.
Certification
- Cert 3 in Management
Languages
German
Native or Bilingual
Timeline
Patient Experience Team Member
MINKST
09.2021 - Current
Admin/Personal Assistant
Scott Taylor Motorsport
03.2020 - 09.2021
OP Shop and Adoptions Coordinator
RSPCA QLD
04.2018 - 03.2020
Store Manager, Robina Towncenter Boutique
REVIEW AUSTRALIA
02.2017 - 04.2018
Assistant Store Manager Flagship store Brisbane
REVIEW AUSTRALIA
04.2016 - 02.2017
casual sales assistant
REVIEW AUSTRALIA
11.2015 - 04.2016
Nursing School
Sonderausbildung Psychiatrie und Neurologie - Bachelor in Psychiatry and Neurology
Nursing School
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD