Christina O'Neill

Managed portfolio of 150 properties, engaging and managing client expectations. Overseeing every aspect of my portfolio from accounting to outgoing inspections. Worked autonomously as the sole person responsible for this department within a small local agency, including conflict resolution, client relationships, rent increase negotiations, covid relief, lease renewals, maintenance, Operation of Property tree software, overseeing leasing consultant.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Built positive client relationships with both tenants and owners
• Conflict resolution
• In house software programs and processes

• Client consultation & negotiations, Building relationships & securing new business with Real Estate Agents, Providing styling for clients properties to achieve maximum sale results, Project Managing pre-sale make overs & all maintenance, Sourcing products, trades and furniture/ home ware selections, High level of customer service & ability liaise with all levels of clients, Representing Mi Designer at seminars held at Stone Real Estate offices, Follow leads & referrals to secure New business

• Provide exceptional customer service to both prospective and existing owners & tenants, Coordinate & facilitate a range of functions associated with leasing & maintaining properties in accordance with owner's instructions, Follow leads & referrals to secure New business, Diary Management & Preparation & of tenancy lease & management agreements, Meeting deadlines

• Liaising with Landlords & tenants, Leasing properties, advertising & reference checks on applications, Project Managing maintenance & repairs, Preparation of leases & reports for Landlords, Carrying out periodic inspections of properties

• Account Management & Administration, Support to Senior account managers, Excel spreadsheets & monthly
• Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.

• Responsible for on time departures, aircraft weight & balance, Supervision of ticketing & check-in staff, Customer liaison & conflict resolution
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.