CHRISTINA PAU’U

Overview

108

years of professional experience

Tech Mahindra

01.2022 - 01.2026

Consistently delivering high levels of customer resolution
Recognized as the Most Improved Employee, delivering strong performance across all operational metrics, by Tech Mahindra APJI Delivery Head
Most reliable individual since the inception of Melbourne
Proficient in conversational frameworks, effectively delivering resolutions
Deliver high standards of customer service while achieving all operational measures
Strong compliance and adherence to systems, processes, and procedures required to protect customers and clients
Positively influence peers to always demonstrate values
Highly reliable to meet workforce demands

Integrated Therapeutic Care

01.1918 - 01.2022

Work as part of a team delivering high-quality care to young people in residential facilities
Direct service work with young people in the program, where appropriate, with their families in accordance with program guidelines
Contribute to the development and maintenance of a safe, secure, and planned environment wherein resident’s development needs are effectively met, as per program guidelines
Understand the impact of trauma on the behaviors of adolescents in care
Implement current practices in therapeutic interventions for adolescents in care regarding trauma and attachment
Contribute to the development of a comprehensive education/living skills program, as per program guidelines
Undertake designated case functions and tasks as per individual client plans
Provide opportunities for the development of residents young people’s social and recreational skills as per program guidelines
Liaise with schools, DHS, Centrelink, and other relevant agencies regarding matters relating to individual young people
Meet administrative and documentation requirements of the agency
General household tasks include shopping, cooking, maintenance, and cleaning
Other duties within capability as directed from time to time

Geo Parklea Correctional Centre

01.2014 - 01.2018

Manage facility communications, process inmates personal details, and coordinate visits
Process visitor applications, conduct background clearances, and schedule appointment times
Operate the prison switchboard, respond to emails, and act as the primary liaison between the facility and the public
Receive, screen, and distribute incoming and outgoing inmate mail, and process property dropped off or stored for inmates
Manage the electronic transfer of funds, process gratuities, and facilitate inmate purchases for canteen/commissary items
Input and manage data for the Offender Telephone System, including managing PIN numbers and monitoring restrictions
Process legal documentation related to the detention, transfer, and release of inmates, ensuring strict data accuracy
Maintain highly confidential and accurate case files, incident logs, and security clearances in compliance with legislative requirements
Provide administrative and clerical support to the prison governor and senior management group, including taking minutes during debriefs
(Sydney)

Tech Mahindra

01.2022 - 01.2026

Geo Parklea Correctional Centre

01.2014 - 01.2018

Integrated Therapeutic Care

01.1918 - 01.2022