Christina Randhawa
Sydney,NSW
Summary
Responsible and motivated freshly passed student ready to apply education in the workplace.. Ambitious, career-focused , anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
7
7
years of professional experience
Work History
Client Advisor (Health Care)
Attune Hearing
03.2023 - 05.2024
- Identified client needs and provided tailored solution based on assessment of Pension Card , NDIS eligibility criteria, Work cover, Veteran Card holder.
- Liaising with NDIS coordinator, case managers in relation to the services and devices approval, appointment booking and invoices.
- Developed relationships with clients through regular communication and follow-up.
- Educating client about the Hearing Service programe (Government Subsidy) , Hearing test and coordinating with medical practices, medical representation and other stake holder for other referral and payment plan services.
- Managing Clinician diaries , appointments on daily basis.
- Face to Face customer services and phone communication with patients to ensure all there needs are taken care of.
- Daily financial report generation.
- Weekly Banking
- Arranging Interpreter for client before consultancy if needed.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
- Encouraged and inform clients about comprehensive annual review to attend the clinic as a part of healthy lifestyle.
- Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
- Clinic Stock Management
- Follow up calls and
- Answered all enquiries in professional manner.
- Meeting the monthly budgets by boosting extra activities in clinic and through coordination with medical practices and medical rep.
- Managing clients profile, attaching referrals, sharing reports with General Practitioners.
- Closely working with star track and courier services ensuring client receive letters from organization.
- Deep understanding of clients and building rapport to explore clients receive the best services.
- Daily Invoicing
- Review clients Hearing Services Plan and invite patients back in clinic to actively participate.
American Express (Administration & Team Leader)
Consortium Clemenger
01.2017 - 10.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
Graduate Diploma of Public Health - Public Health Education
University of Technology Sydney
Sydney, NSW05-2024
Age Care and Disability Support certificate 3
Star Community College
04-2018
Skills
- Client interaction
- Product Promotion
- Referral Coordination
- Client Relationship Management
- Clinic Administration
- Relationship Management
- Planning
- Reception Area Maintenance
- Issue handling
- Meeting Arrangements
- Verbal and written communication
- Problem-Solving
- Email and telephone decorum
- Team Collaboration
- Telephone Etiquette
- Front Desk Operations
Affiliations
- Kayaking, Cycling, Dancing
References
References available upon request.
Timeline
Client Advisor (Health Care)
Attune Hearing
03.2023 - 05.2024
American Express (Administration & Team Leader)
Consortium Clemenger
01.2017 - 10.2022
Graduate Diploma of Public Health - Public Health Education
University of Technology Sydney
Age Care and Disability Support certificate 3
Star Community College
Similar Profiles
Ngai Cheung SinNgai Cheung Sin
Provisional Audiologist at Attune HearingProvisional Audiologist at Attune Hearing
Christopher DuranChristopher Duran
Maintenance Technician at Attune Foods IncMaintenance Technician at Attune Foods Inc
Terri SorensenTerri Sorensen
NA at Attune MedicalNA at Attune Medical