CHRISTINA REJI
Adelaide,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality services and unparalleled support. Proficient in customer service best practices and related options. Polite and professionally successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication, interpersonal and planning skills with an analytical approach to solving routine and complex problems. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transitional Coordinator
Randstad - ACH Group Corporate Office
01.2024 - Current
- Ensured that customer schedules are correct by coordinating the delivery of services.
- Effectively and kindly communicate with the My Age Care portal.
- Conducted reviews of support plans with connections to services both within and externally.
- Cooperatively worked to accomplish team goals.
Customer Service Specialist
Credit Clear Limited
10.2023 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Client Relationship Officer
NDSP Plan Managers
06.2023 - 10.2023
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Shared client's engagement history, culture, organizational structure, competitive landscape and differentiators with new business and account teams.
- Presented contracts to clients, answered questions and obtained signatures.
Provider Invoicing Officer
NDSP Plan Managers
05.2023 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Project Engineer
Classic Construction PVT LTD
09.2021 - 12.2022
- Maintained records for each project and engineering discipline.
- Collaborated with other departments to facilitate successful project completion.
- Documented and developed engineering procedures and processes.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Provided technical direction of system development methodologies to improve technical performance.
- Assisted with cost proposal development and customer presentations.
- Designed and implemented quality control processes to facilitate customer satisfaction.
Assistant Store Supervisor
Chicking
04.2018 - 12.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Conducted store inventories once per quarter.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Education
Master of Science - Civil And Infrastructure Engineering
University of South Australia
Adelaide, SA12.2025
Bachelor of Science - Civil Engineering
St Thomas College of Engineering & Technology
India08.2021
Skills
- Customer service
- Continuous improvement
- Business Services Support
- Microsoft suites
- Producing Invoices
- Payment Processing
- Improvement Plans
- Client Satisfaction
- Corporate Communications
- Compliance Requirements
- Senior Leadership Support
- Energy Conservation
- Data Evaluation
- Customer Service and Assistance
- Process Optimization
- Consulting
- Data Entry
- Business Administration
Certification
NDIS Worker Check.
Working With Children Check.
National Police Clearance Check.
Timeline
Transitional Coordinator
Randstad - ACH Group Corporate Office
01.2024 - Current
Customer Service Specialist
Credit Clear Limited
10.2023 - 01.2024
Client Relationship Officer
NDSP Plan Managers
06.2023 - 10.2023
Provider Invoicing Officer
NDSP Plan Managers
05.2023 - 06.2023
Project Engineer
Classic Construction PVT LTD
09.2021 - 12.2022
Assistant Store Supervisor
Chicking
04.2018 - 12.2020
Master of Science - Civil And Infrastructure Engineering
University of South Australia
Bachelor of Science - Civil Engineering
St Thomas College of Engineering & Technology
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