CHRISTINA REJI
Adelaide Hills,SA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality services and unparalleled support. Proficient in customer service best practices and related options. Polite and professionally successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Resourceful administrative professional with in-depth understanding of all areas of business operations, including meeting support, correspondence management and financial administration. Excellent communication, interpersonal and planning skills with an analytical approach to solving routine and complex problems.
Overview
4
4
years of professional experience
Work History
Business Support Officer
ACC Property Services PVT LTD
02.2023 - Current
- Customer service.
- Continuous improvement.
- Business analysis.
- Reporting and Analysis
- Strategic planning.
- Financial Reporting.
- Contributed to economic success by participating in budgeting process.
- Developed monthly reports.
- Directed business processes from conceptualization through end-user delivery.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Lead design and review sessions with technical and business staff.
Project Engineer
Classic Construction PVT LTD
09.2021 - 12.2022
- Maintained records for each project and engineering discipline.
- Collaborated with other departments to facilitate successful project completion.
- Documented and developed engineering procedures and processes.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Provided technical direction of system development methodologies to improve technical performance.
- Assisted with cost proposal development and customer presentations.
- Designed and implemented quality control processes to facilitate customer satisfaction.
Call Centre Agent
PWD, Government Of Kerala
06.2019 - 04.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences
- Identified issues, analyzed information and provided solutions to problems.
- Ran errands and provided general office support in professional environment.
- Determined and scheduled priorities as required to progress engineering work.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Created detailed reports on engineering activities and findings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Representative
Chicking
06.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to ovoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Investigated and resolved customer inquiries and complaints quickly
- Monitored installation of materials and equipment for compliance with drawings and specifications
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines
- Implemented automated systems to improve accuracy and efficiency of engineering processes
- Created detailed reports on engineering activities and findings.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
Education
Master of Science - Civil And Infrastructure Engineering
University of South Australia
Adelaide, SA12.2025
Bachelor of Science - Civil Engineering
St Thomas College of Engineering & Technology
India08.2021
Skills
- Customer service
- Continuous improvement
- Implementing New Business Systems
- Business Services Support
- Back Office Management
- Customer Forecasting
- Microsoft suites
- Project management
- Conflict Mediation
- Company Event Coordination
- Microsoft Visio
- Office Organization
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Support Officer
ACC Property Services PVT LTD
02.2023 - Current
Project Engineer
Classic Construction PVT LTD
09.2021 - 12.2022
Call Centre Agent
PWD, Government Of Kerala
06.2019 - 04.2020
Customer Service Representative
Chicking
06.2019 - 04.2020
Master of Science - Civil And Infrastructure Engineering
University of South Australia
Bachelor of Science - Civil Engineering
St Thomas College of Engineering & Technology
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