CHRISTINA RIDLEY
Bellambi,NSW
Summary
Adept at fostering client relationships and enhancing home environments, I excelled in roles at Family Friends Business and Kirby, showcasing my strong initiative and detail-oriented approach. Leveraging skills in organization, sanitization, and customer service, I significantly improved client satisfaction and operational efficiency, embodying professionalism and reliability in every task.
Overview
12
12
years of professional experience
Work History
Domestic Cleaner
Family Friends Business
Wollongong, NSW
02.2017 - 10.2018
- Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Utilized eco-friendly cleaning products to promote a safe and healthy home environment for clients.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Provided specialized care for delicate items such as antiques, artwork, and electronics during cleaning sessions.
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Complied with safety guidelines while using various cleaning chemicals and tools efficiently minimizing risk exposure both towards self and property inhabitants.
- Organized living spaces to create a functional yet aesthetically pleasing environment for clients.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Continuously researched and implemented new techniques, tools, and products in the cleaning industry to stay up-to-date with best practices for optimal client satisfaction.
- Served as an effective liaison between homeowner and other service providers like gardeners or repair technicians coordinating schedules to optimize overall home maintenance.
- Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Outside Sales Representative
Kirby
Fairy Meadow, NSW
04.2007 - 11.2007
- Built strong client rapport to establish diversified network of connections.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
Education
Cert III - Community Services
TAFE NSW
Online CourseCertificate II - Hairdressing
Goulburn TAFE
Goulburn, NSWSkills
- Self-Motivation and Initiative
- Dusting and polishing surfaces
- Organization and decluttering
- Bed making and linen care
- Reliability and punctuality
- Professional Appearance
- Efficient time management
- Sanitization procedures
- Teamwork
- Excellent oral and written communication
- Customer service-focused
- Hospitality background
- Resident support
- Health and safety compliance
- Complex Problem-Solving
- Focused and detail-oriented
Timeline
Domestic Cleaner
Family Friends Business
02.2017 - 10.2018
Outside Sales Representative
Kirby
04.2007 - 11.2007
Cert III - Community Services
TAFE NSW
Certificate II - Hairdressing
Goulburn TAFE