CHRISTINA RIDLEY
Bellambi,NSW
Summary
Adept at fostering client relationships and enhancing home environments, I excelled in roles at Family Friends Business and Kirby, showcasing my strong initiative and detail-oriented approach. Leveraging skills in organization, sanitization, and customer service, I significantly improved client satisfaction and operational efficiency, embodying professionalism and reliability in every task.
Overview
12
12
years of professional experience
Work History
Domestic Cleaner
Family Friends Business
02.2017 - 10.2018
- Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Utilized eco-friendly cleaning products to promote a safe and healthy home environment for clients.
- Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
- Provided specialized care for delicate items such as antiques, artwork, and electronics during cleaning sessions.
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Complied with safety guidelines while using various cleaning chemicals and tools efficiently minimizing risk exposure both towards self and property inhabitants.
- Organized living spaces to create a functional yet aesthetically pleasing environment for clients.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Continuously researched and implemented new techniques, tools, and products in the cleaning industry to stay up-to-date with best practices for optimal client satisfaction.
- Served as an effective liaison between homeowner and other service providers like gardeners or repair technicians coordinating schedules to optimize overall home maintenance.
- Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Outside Sales Representative
Kirby
04.2007 - 11.2007
- Built strong client rapport to establish diversified network of connections.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
Education
Cert III - Community Services
TAFE NSW
Online CourseCertificate II - Hairdressing
Goulburn TAFE
Goulburn, NSWSkills
- Self-Motivation and Initiative
- Dusting and polishing surfaces
- Organization and decluttering
- Bed making and linen care
- Reliability and punctuality
- Professional Appearance
- Efficient time management
- Sanitization procedures
- Teamwork
- Excellent oral and written communication
- Customer service-focused
- Hospitality background
- Resident support
- Health and safety compliance
- Complex Problem-Solving
- Focused and detail-oriented
Timeline
Domestic Cleaner
Family Friends Business
02.2017 - 10.2018
Outside Sales Representative
Kirby
04.2007 - 11.2007
Cert III - Community Services
TAFE NSW
Certificate II - Hairdressing
Goulburn TAFE