Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Scanlan

Cedar Grove

Summary

Developed strong multitasking and organizational skills in fast-paced office environment, handling front desk operations and administrative duties. Demonstrated ability to manage diverse tasks and communicate effectively with clients and team members. Seeking to transition into new field, utilizing solid foundation in administrative support and customer service.

Overview

6
6
years of professional experience

Work History

Receptionist Administrator

Greenbank RSL
03.2024 - 11.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Improved data management practices, safeguarding confidential information more effectively.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.

Customer Service Representative

Toll Group
02.2022 - 10.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Disability Support Worker

Centacare/Total Life Choice
04.2019 - 01.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Drove clients safely to social activities and appointments.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.

Education

Certificate IV - Individual Support (Disability)

Individual Support
Logan City, QLD
03-2019

Certificate I & Certificate III - Customer Service And Hospitality

Multilink Community Services
Logan City, QLD
07-2017

High School Diploma -

Kingston State College
Kingston, QLD
11-2011

Skills

  • Reception management
  • Active listening
  • Daily living assistance
  • File organization
  • Multi-line phone operation
  • Customer relations
  • Call center experience
  • Independent living support
  • Computer proficiency
  • Disability awareness
  • Conflict resolution
  • Microsoft Excel
  • Client confidentiality

Timeline

Receptionist Administrator

Greenbank RSL
03.2024 - 11.2024

Customer Service Representative

Toll Group
02.2022 - 10.2023

Disability Support Worker

Centacare/Total Life Choice
04.2019 - 01.2022

Certificate IV - Individual Support (Disability)

Individual Support

Certificate I & Certificate III - Customer Service And Hospitality

Multilink Community Services

High School Diploma -

Kingston State College

Similar Profiles

CREATE PROFILE
Christina Scanlan