Christina Schmidt
Townsville,Australia
Summary
Results-driven Senior Advisor specializing in SAP administration, regulatory compliance, and data analysis. Proven track record of streamlining operations and enhancing collaboration, leading to improved decision-making and superior customer service outcomes. Exceptional analytical skills and technical expertise contribute to effectiveness in data-driven environments. Recognized for leadership in driving operational efficiency while fostering an inclusive workplace culture that empowers team members.
Overview
18
18
years of professional experience
Work History
Senior Advisor Customer Service (SACS)
Transport and Main Roads
01.2023 - Current
- Streamlined operations by supervising staff and managing monthly rosters across both Townsville centers.
- Facilitated team meetings to identify solutions for complex business challenges.
- Analyzed data trends to inform my team so we could better plan and enhance decision-making processes.
- Collaborated with stakeholders to ensure compliance within regulatory frameworks.
- Processed leave requests and approvals, ensuring timely updates in SAP.
- Provided timely feedback to develop training materials to educate staff on new technologies and customer service practices.
- Maintained positive relationships with management and staff to foster a collaborative environment.
- Executed policy formulation to improve operational efficiencies.
Customer Service Advisor
Transport and Main Roads
06.2019 - Current
- Secured permanent position as Principal Customer Service Advisor after starting as casual officer in June 2019.
- Delivered knowledgeable service for inquiries and complaints, enhancing customer satisfaction.
- Assisted customers with transportation services, addressing requests and resolving issues efficiently.
- Communicated policy changes to ensure compliance and understanding among customers.
- Coordinated with teams to streamline operations, improving overall customer experience.
- Trained new staff on customer service protocols and organizational policies effectively.
- Maintained accurate records of customer interactions to support service improvements.
- Participated in training sessions to remain informed about new products and services.
Advisor (Administration and Governance)
Transport and Main Roads
12.2023 - 01.2024
- Managed administration team of 10 direct reports to support Townsville regional unit operations.
- Oversaw vehicle and building management, ensuring compliance with regulations.
- Coordinated reception services to enhance visitor experience.
- Executed document management processes for efficient information retrieval.
- Facilitated procurement activities to meet operational needs.
- Conducted security audits to maintain safety standards.
- Performed first aid and fire extinguisher equipment audits for vehicles and buildings.
Admin Officer and Manager of the Secretariat
The Livestock & Rural Transporters Association of Queensland Inc
11.2007 - 02.2020
- Cultivated relationships with stakeholders across diverse trucking sectors, enhancing collaboration and support.
- Facilitated twelve successful conferences, securing sponsorships that generated substantial operational revenue.
- Managed secretariat operations, ensuring efficient administration for association needs.
- Executed bookkeeping tasks using MYOB to maintain accurate financial records.
- Oversaw correspondence management, ensuring timely responses and follow-ups.
- Maintained member database, providing accurate records of association membership.
- Drafted newsletters to communicate updates and information to members effectively.
- Managed website and social media platforms to enhance online presence and engagement.
Owner/Operator
Stuart Snack Bar
04.2012 - 04.2017
- Purchased and operated a takeaway business in 2012, enhancing customer service experience.
- Managed a team of four to six staff, fostering productivity and engagement.
- Oversaw budgeting, wages, and rostering to maintain operational efficiency.
- Ensured regulatory compliance across all business operations.
- Handled advertising initiatives to increase brand visibility.
- Conducted bookkeeping and stock control for financial accuracy.
Education
High School Diploma -
Ingham State High School
Ingham, QLD11.1989
Skills
- SAP administration
- Training development
- Customer relationship management
- Regulatory compliance
- Data analysis
- Policy formulation
- Conflict resolution
- Operational efficiency
- Team collaboration
- Effective communication
- Problem solving
- Staff supervision
- Record management
Accomplishments
- 2022 Cubie Award – Nominated - Empower People - Encouraging their teammates to succeed, empowering them to achieve their best and supporting them in times of need.
- Developed and delivered presentation ‘How to take effective minutes’.
- Developed ‘Security Strategy’ for Garbutt Customer Service Centre.
- Developed and delivered Concierge Best Practice as part of the Customer Experience focus Group.
- 2024 Cubie Award - Highly Commended - Empower People - Encouraging their teammates to succeed, empowering them to achieve their best and supporting them in times of need.
- Regional Directors Award 2024 – Empower People.
Timeline
Advisor (Administration and Governance)
Transport and Main Roads
12.2023 - 01.2024
Senior Advisor Customer Service (SACS)
Transport and Main Roads
01.2023 - Current
Customer Service Advisor
Transport and Main Roads
06.2019 - Current
Owner/Operator
Stuart Snack Bar
04.2012 - 04.2017
Admin Officer and Manager of the Secretariat
The Livestock & Rural Transporters Association of Queensland Inc
11.2007 - 02.2020
High School Diploma -
Ingham State High School
Similar Profiles
Janet Davies-FarrellJanet Davies-Farrell
Principal Customer Service Advisor at QLD Department of Transport and Main RoadsPrincipal Customer Service Advisor at QLD Department of Transport and Main Roads
Josephine Pala DavidJosephine Pala David
Customer Service Advisor (AO3) Permanent part-time at Queensland Government - Department of Transport and Main Roads, Mount IsaCustomer Service Advisor (AO3) Permanent part-time at Queensland Government - Department of Transport and Main Roads, Mount Isa
BRADLEY PAPI-PATMOREBRADLEY PAPI-PATMORE
Correspondence Officer/Senior Processing Officer at Department of Transport and Main RoadsCorrespondence Officer/Senior Processing Officer at Department of Transport and Main Roads
Robin TomsRobin Toms
Resource and Reporting Manager at Australian Taxation OfficeResource and Reporting Manager at Australian Taxation Office
GYANADA RASYARAGYANADA RASYARA
Family Response Facilitator at Mercy- Family and child connectFamily Response Facilitator at Mercy- Family and child connect