Christina Simone
Wollongong,NSW
Summary
Motivated individual with talents for team building, and leading, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Friendly Call Agent handles fast-paced call centre settings. Offering excellence in customer communications.
Overview
5
5
years of professional experience
Work History
Call Center Agent Inbound
Probe
04.2024 - Current
- Enhanced call centre efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Continuously updated personal knowledge of industry trends and company news, staying informed on relevant topics that could impact customers'' experiences or concerns.
Assistant Manager
Hungry Jacks
09.2019 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Higher School Certificate -
Holy Spirit Collage / Keira High School
01.2021
Skills
- Call Center Operations
- Customer communications
- Staff Training and Development
- Workload Management
- Employee Scheduling
- Customer Relationship Management (CRM)
Additional Information
- Drivers license
- First Aid/ CPR Certificate
- Working with children check
- NDIS worker check
Timeline
Call Center Agent Inbound
Probe
04.2024 - Current
Assistant Manager
Hungry Jacks
09.2019 - 04.2024
Higher School Certificate -
Holy Spirit Collage / Keira High School
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