Christina Skantzos
Gregory Hills,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist Intern
MTC
- Maintained organised and clean front office area to create professional and welcoming environment for visitors and employees
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organisation.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Confirmed appointments, communicated with clients, and updated client records.
- Organised, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
Marketing Intern
Billini Shoes
2022.08 - Current
- Measured and reported results of marketing initiatives.
- Conducted daily updates to social media profiles to boost company online presence.
- Responded to comments, posts, and questions from various channels.
- Evaluated analytics to track campaign success and identify improvement opportunities.
- Tracked key performance indicators to measure success of campaigns.
- Monitored web traffic to analyze website performance.
- Responded to comments, posts, and questions from various channels under supervision of Marketing executive
Casual Sales Assistant & Assistant Store Manager
Billini Shoes
2021.05 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organisation and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilised upselling techniques to promote additional products and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Customer Experience Crew – Area Leader
McDonald's Fast Food Restaurant
2016.06 - 2022.09
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Business - Marketing
Western Sydney University
04.2022
Certificate II in Business Services -
Clancy Catholic College
12.2018
Skills
- Team Collaboration
- Hospitality Service
- Confirming Transactions
- Customer Assistance
- Scheduling
- Issue Handling
- Word Processing
- Effective Planning
- Listening Skills
- Filing
- Spreadsheet Tracking
- Time Management
Timeline
Marketing Intern
Billini Shoes
2022.08 - Current
Casual Sales Assistant & Assistant Store Manager
Billini Shoes
2021.05 - Current
Customer Experience Crew – Area Leader
McDonald's Fast Food Restaurant
2016.06 - 2022.09
Front Desk Receptionist Intern
MTC
Bachelor of Business - Marketing
Western Sydney University
Certificate II in Business Services -
Clancy Catholic College
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