Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christina Starr

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Quick Core Grooving & Grinding
06.2023 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Front of House Team Leader

Macarthur Tavern
02.2021 - 04.2023
  • Coordinated with other departments such as marketing to develop effective promotional strategies aimed at attracting more customers.
  • Streamlined front of house operations for improved efficiency and productivity.
  • Mentored new employees, fostering a positive work environment and supporting professional growth.
  • Trained team members on company policies and procedures to maintain a consistent guest experience.
  • Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Implemented new processes to reduce wait times and improve overall guest satisfaction.
  • Developed strong relationships with guests, creating a loyal customer base through personalized service.
  • Ensured compliance with local health codes and safety regulations in all front of house areas.
  • Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Registered guest information on database to maintain accuracy and tracking information.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.

Wait Assistant

Hurricane Grill
01.2020 - 09.2020
  • Supported restaurant operations by effectively setting up tables with appropriate utensils and tableware.
  • Optimized order accuracy by double-checking tickets before submitting them to the kitchen staff.
  • Elevated overall service quality by swiftly clearing plates and utensils after each course, enabling seamless transitions between dishes.
  • Boosted team efficiency by assisting with stocking supplies and completing side work tasks as needed.
  • Ensured guest satisfaction through prompt resolution of issues or concerns that arose during their visit.
  • Sustained excellent customer relations through friendly interactions and attentive listening to each guest''s needs or preferences.
  • Contributed to increased guest satisfaction by efficiently refilling beverages and promptly addressing any additional requests.
  • Demonstrated attention to detail when preparing tables, contributing to a polished and inviting atmosphere for diners.
  • Enhanced teamwork among serving staff by sharing knowledge about menu items, daily specials, and dietary restrictions.
  • Enhanced customer dining experience by providing timely assistance to servers and maintaining a clean, organized dining area.
  • Streamlined communication between front-of-house and back-of-house teams, fostering a positive working environment.
  • Maintained high standards of cleanliness throughout the restaurant, adhering to health code regulations and company policies consistently.
  • Fostered a welcoming environment for all guests by greeting them upon arrival and escorting them to their assigned tables.
  • Assisted in maintaining a smooth workflow during peak hours, ensuring timely delivery of meals to guests.
  • Supported restaurant success by consistently adhering to uniform standards and maintaining a professional demeanour during all interactions.
  • Aided in optimizing seating arrangements, accommodating special requests while maximizing restaurant capacity during busy periods.
  • Assisted servers in meeting specific guest needs, such as providing high chairs or adjusting table setups for wheelchairs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Contributed to a safe dining space by promptly addressing spills and potential hazards, ensuring the well-being of both guests and staff members.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Informed customers about daily and seasonal specials.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

High School Diploma -

Elderslie High School
Narellan, NSW
12.2010

Skills

Customer Service

Data Entry

Computer Skills

Office Administration

Leadership Qualities

Team Management

Technology adaptation

Food Safety Compliance

Guest Relations

Staff Motivation

Team Collaboration

Greeting guests

Phone Etiquette

Additional Information

Have my RSA/RCG qualification.

Timeline

Administrative Assistant

Quick Core Grooving & Grinding
06.2023 - 04.2024

Front of House Team Leader

Macarthur Tavern
02.2021 - 04.2023

Wait Assistant

Hurricane Grill
01.2020 - 09.2020

High School Diploma -

Elderslie High School

Similar Profiles

CREATE PROFILE
Christina Starr