Christina Tin Sathianphaptrakoon

• Established strong relationships with key customers, resulting in increased customer loyalty.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Leading professional services engagements for Wrike enterprise clients by identifying, analyzing business processes, design and build solutions to optimal system functionality and behavior.
• Responsible for designing and deploying project management methodologies, techniques and best practices using Wrike project management software tool to develop client’s processes and resource management.
• Collaborating with clients to formulate system requirements, develop system plans and documentation, review and evaluate existing processes and provide solution to meet client’s business needs.
• Responsible for scoping client’s requirement when building and configuring API integrations between Wrike and other software solutions, deploying functional solutions such as creating and adopting Wrike system for the client.
• Created, adopted and implemented Wrike solutions to clients systems and ensured acceptable quality and integrity of the system.
• Facilitated end-user training classes and created training documentation for clients to onboard their team to Wrike platform.
• Acted as Project Manager for large-scale engagements, maintaining timelines, using data and process modelling techniques to delegate both internal and client resources and ensure on-time delivery of deployment milestones, trainings and launch of Wrike solution.
• Using data extraction and importation to create data visualisation using Wrike Analyze tool, providing guidance and assist clients in building data analytics board.
• Collaborating with Wrike’s Product team to identify solutions to develop functional specifications solution use by system developers and influence Wrike’s product roadmap.

• Working directly with clients and other team members on day-to-day tasks involved with the solution delivery, planning, customer assessments, design workshops, solution implementation and system configuration, testing, training, troubleshooting, and technical issue resolution
• Deploy and optimize VMware Network Virtualization solutions at client site, includes planning, installing, configuration, testing and management
• Provide design considerations and other technical factors for infrastructure and network topologies
• Run knowledge transfer sessions for clients after deployment and provide recommendations for maintenance and administering new network integration
• Monitor and assess network flows to create firewall policies, ensure connectivity and configure to make sure that it is at optimal network performance
• Perform technical, consultative and interpersonal skills to support the successful implementation of VMware software solutions (Cloud, Mobility, Network/Security) in a variety of industry verticals and customer environments.
• Deploy, install, upgrade and configure network protocols to build software defined network for customer’s network environment
• Testing network connectivity after deployment and troubleshoot any problems that arises with network connectivity
• Perform data migration from one software defined Datacenter to another Datacenter using VMware Network Virtualization Software
• Provide recommendations on improvements of network infrastructure for VMware clients

• Property Division under Networks, Audit of data centre mods covering aspects of physical security, ICT infrastructure and general facilities
• Managed campus fibre project for Telstra Network 2020
• Vendor management and overseeing end-to-end delivery of server - Quality acceptance, compliance and meeting standards for data centre
• Installation of routers and switch
• Project management and efficiently delivering requested tasks before due date
• Projects Managed: Campus Fibre part of Telstra Network 2020, IBM cabling, Cable Matrix for St Leonard's, Clayton and Ultimo sites, IPSAN projects, Decommission tasks by Client companies

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Communicated product information with confidence and educated consumers about company.
• Engaged, educated and befriended customers to deliver amazing shopping experience.
• Showed understanding of customer's personal style and preferences when offering product advice.