Summary
Overview
Work History
Education
Skills
Looking for Alternate Job as Due to Operation will take some months to get back to Full Physical
Interests
Timeline
Generic

Christina Helen Connolly

Donor Services Nursing Assistant
Snake Valley,VIC

Summary

Adept at machine operation and fostering team collaboration, I significantly exceeded production targets at Jackdon/Pacific Pet Foods. My expertise in safety procedures and problem-solving led to a notable enhancement in production efficiency and a reduction in workplace accidents. My proactive approach and relationship-building skills have consistently improved operational outcomes and customer satisfaction.

Worked in Laboratory as Quality Control Inspection, worked in Factory on Canning, Packing Tins for Cooking, Labelling and then Packedged for Sales and shipping. Also worked shifts and weekends.

Overview

16
16
years of professional experience

Work History

Factory Production Worker

Jackdon/Pacific Pet Foods
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operated Number machines proficiently and in compliance to safety standards.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
  • Enhanced production efficiency by operating various machinery and equipment in a timely manner.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
  • Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
  • Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Coached fellow workers to operate machines properly and comply with safety procedures.

Factory Assistant

Dulux Paint
  • Mentored new hires by sharing knowledge about best practices, leading to increased proficiency among team members.
  • Operated various machinery with precision, contributing to the overall success of daily operations.
  • Set up necessary tools and equipment for each shift, reducing downtime and supporting seamless production flow.
  • Supported team members in meeting production goals through effective collaboration and communication.
  • Participated in cross-training initiatives to increase versatility in supporting various roles within the factory setting when needed.
  • Adapted quickly to changing production priorities, demonstrating flexibility and a strong work ethic under pressure.
  • Maintained clean workspaces, promoting a healthy and organized environment for optimal productivity.
  • Worked closely with quality assurance teams to ensure products met high standards before reaching endusers.
  • Collaborated with supervisors to address workflow bottlenecks, resulting in smoother operations and improved efficiency.
  • Contributed to a safer work environment by adhering to safety protocols and participating in regular safety training sessions.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
  • Completed daily inspection of machines and equipment.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Monitored production processes to identify and address potential issues.
  • Operated finishing tool to prepare products for inspections and packaging.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Facilitated collaboration between production and other departments.Operated Printing Machine, Labelling Machine, Manual Hand Trolley, Member of Fire Safety Team.

Receptionist/ Sales/ Packaging/ Service Bookings

Graham Moulden Capital Sales/Service & Supplies
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected Type payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Phone Operator

Red Cross
10.2008 - Current
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
  • Gathered customer information and promptly input data into computer system.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Collected personal information from customers to accurately document requests.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Processed customer calls by accurately logging all pertinent information with Software.
  • Properly directed inbound calls in phone queues to improve call flow by Number%
  • Booked and Scheduled Appointments for required Blood Product
  • Transferred to Mobile Blood Collection Unit Travelling to East and then onto West Unit
  • Also assisted in Mildura Branch when short staffed during Covid Outbreak for 3 weeks and Bendigo/Wangaratta as required.
  • Currently working Ballarat Branch as Donor Services Nursing Assistant, (Reception/Interviewing/Phlebotomist/Data Entry/Packaging.)


Education

Form 5 -

Suhine Technical School
Sunshine, VIC

Skills

Machine Operation

Looking for Alternate Job as Due to Operation will take some months to get back to Full Physical

strength, which is required for D.S.N.A. position.  Therefore this position which doesn't require Swift Movements, and Full Flexibility seems suitable.  Can work as required, shift and weekends.  Overnight Travel is not an issue.

Interests

House Sitting

Timeline

Phone Operator

Red Cross
10.2008 - Current

Factory Production Worker

Jackdon/Pacific Pet Foods

Factory Assistant

Dulux Paint

Receptionist/ Sales/ Packaging/ Service Bookings

Graham Moulden Capital Sales/Service & Supplies

Form 5 -

Suhine Technical School

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Christina Helen ConnollyDonor Services Nursing Assistant