Christina Joice Pereira
Summary
Committed and hardworking with years of experience directing food service industry. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
7
7
years of professional experience
Work History
Food Services Manager
Downer Group
09.2021 - 10.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Collaborated with other departments to coordinate events and promotions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Conducted interviews for recruitment of staffs.
Hepburn Pavilion Cafe Manager
Belgravia Leisure
02.2021 - 09.2021
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 85%.
- Introduced new menu items to add variety and selections and meet customer preferences.
Food Safety Coordinator
Dnata Catering
12.2016 - 02.2021
- Identified non-conforming products and led decision-making process for disposition of products based on risk to food safety and quality.
- Liaised with pest control technician, sanitation technician and uniform technician to confirm adherence to contracts.
- Oversaw shelf-life studies on finished goods on qualifying runs for continuing improvement purposes.
- Developed and implemented facility's quality assurance programs to confirm compliance with customer specifications.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviours in leadership and front line staff.
- Packaged and sent product samples to clients and outside laboratories for testing and evaluation.
- Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
- Provided guidance on improved quality control measures to increase customer satisfaction.
Education
Internal Food Safety Auditor
SAI Global
Sydney, NSW03.2020
HACCP Certificate
SAI Global
Sydney, NSW07.2018
Diploma of Business
School of Business
Melbourne, VIC11.2016
Skills
- Purchasing
- Quality Control
- Recruitment
- Coaching and Mentoring
- Staff Leadership
- Resource Allocation
- Team Development
- Relationship Building
- Delegating Assignments and Tasks
- Collaboration and Teamwork
- Labor and Overhead Cost Estimation
- Work Planning and Prioritization
- Cost Controls
- Regulatory Compliance
- Event Coordination
- Service Delivery Management
- Investigating Complaints
- Problem-Solving
- Kitchen Equipment Operation and Maintenance
- Budget Administration
- Menu Pricing and Writing
- Catering Services
- Portion Control
- Operations Management
- Critical Thinking
- Strategic Planning
- Reliable and Responsible
- Customer Service
- Sales Planning
- Money Handling
Programmes worked with.
Microsoft 365 - Word, Excel, Power Point, Email
Other programmes - Kronos, SAP, POS
Timeline
Food Services Manager
Downer Group
09.2021 - 10.2023
Hepburn Pavilion Cafe Manager
Belgravia Leisure
02.2021 - 09.2021
Food Safety Coordinator
Dnata Catering
12.2016 - 02.2021
Internal Food Safety Auditor
SAI Global
HACCP Certificate
SAI Global
Diploma of Business
School of Business
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