Hi, I’m
Christina Graham
Melbourne,VIC
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
years of professional experience
Work History
DFAT - APO
Passport Case Officer
09.2022 - Current
Job overview
- Strong customer service skills whilst displaying empathy and emotional intelligence
- Ability to problem solve using sound judgement and risk
- Agility and flexibility to evolve rapidly to change plans or course of direction to match the reality or demands of a situation
- Ability to work under pressure, apply both a sense of urgency and the highest level of discretion and confidentiality
- A positive can-do attitude, displaying personal resilience, calmness and focus on achieving objectives, even in difficult circumstances
- Capability to identify, assess, and instigate actions independently and complete tasks within appropriate timeframe
- Effectively use business applications, tools and new technology to streamline internal processes and service delivery to the Australian Public
- Ability to interpret and apply relevant legislation, guidelines, policies, and procedures across the spectrum of passport network issues and challenges.
Swift Serve Legal
Legal Process Server
01.2020 - Current
Job overview
- Serving legal documents to business/residential listings
- Providing affidavit of service
- Attending Magistrates Court
- Providing exceptional customer service always
- Printing/Scanning/Email/Record Keeping
- Managing/Storing of Sensitive Files
- Adhering to rules and legislation.
Victorian Legal Services Board & Commissioner
Enquiries and Review Officer
04.2022 - 08.2022
Job overview
- The Enquiries & Review Officer is responsible for acting as the face of the VLSB+C by taking all enquiries from the public, consumers and lawyers, whether received by telephone, online, or in person; and either seeking to resolve these if resolution is appropriate or alternatively referring these within the Division for handling
- The Enquiries & Review team acts as a “concierge” for consumers and lawyers and serves as a single point of contact to help them navigate the various parts of the organisation
- It assesses the needs of those contacting our office, triages and directs enquiries and complaints to appropriate areas of the organisation, and resolves enquiries and complaints within the team
- The team is also responsible for managing licensing enquiries and the PC renewal process, and maintains the lawyer register.
Department of Health
COVID-19 Non-Clinical Advisor
09.2021 - 04.2022
Job overview
- Provide updated advise to the Victorian community around COVID-19
- Manage switchboard
- Provide assurance to the Victorian community around COVID-19
- Manage call flows
- Take high volume of inbound calls
- Provide sensitive health information to relevant departments
- Accurate record keeping and data entry
- Job Shadowing for Quality & Compliance Control (QC)
- Provide compliance suggestions and see them being implemented within the Department.
Aussie Home Loans
Loan Processor
01.2021 - 09.2021
Job overview
- Processing all Mortgage applications
- Providing client updates daily
- Managing Settlements
- Providing exceptional customer service always
- Printing/Scanning/Email/Record Keeping
- Managing Sensitive Files
- Managing multiple files
- Administration tasks
- Speaking with Lenders/Conveyancers
- Adhering to all Compliance
- Ordering Valuations.
Network Process Service
Paralegal
09.2019 - 12.2020
Job overview
- Prepare Affidavit's
- Prepare Subpoena's
- Manage Privacy of complex legal documents
- Legal Administration
- Strict Time Management/Organisation Skill's.
Education
Western Reserve University
Introduction To International Criminal Law
2020
Western Reserve University
Introduction To International Criminal Law
2020
Stanford University
International Womens Health And Human Rights
2020
Open University, Australia
from Police Courts And Criminal Law
06.2019
Kineo
Victorian Charter Of Human Rights And Responsibili
2018
Skills
- Microsoft Word
- Networking
- Troubleshooting
- Task Prioritization
- Flexible and Adaptable
- Good Telephone Etiquette
- Organizational Skills
- Dependable and Responsible
- Active Listening
- Social Perceptiveness
- Conflict Resolution
- Relationship Building
References
References available upon request
Timeline
Passport Case Officer
DFAT - APO
09.2022 - Current
Enquiries and Review Officer
Victorian Legal Services Board & Commissioner
04.2022 - 08.2022
COVID-19 Non-Clinical Advisor
Department of Health
09.2021 - 04.2022
Loan Processor
Aussie Home Loans
01.2021 - 09.2021
Legal Process Server
Swift Serve Legal
01.2020 - Current
Paralegal
Network Process Service
09.2019 - 12.2020
Western Reserve University
Introduction To International Criminal Law
Western Reserve University
Introduction To International Criminal Law
Stanford University
International Womens Health And Human Rights
Open University
from Police Courts And Criminal Law
Kineo
Victorian Charter Of Human Rights And Responsibili
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