Christina Nanthini Ramlu
Pendle Hill,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Web Support Specialist
American Airlines
01.2019 - 10.2022
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Assist passengers check in online
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Add services the passengers wants
Age Care Assistant
Mercy Malaysia
02.2013 - 12.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Relationship Officer
Genting Berhad
08.2008 - 12.2014
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Logged call information and solutions provided into internal database.
- Made customers aware of current and new programs and services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Educated customers about Product or Service options and processed purchases.
Product Advisor
The Body Shop, Store
01.2003 - 05.2008
- Helped customers discover new Brand products with enthusiastic and knowledgeable support.
- Put together contract documents, finalized sales and set up service plans.
- Built and maintained productive relationships with new and existing customers.
- Assisted customers with setting up and running Type, Type and Type products.
- Demonstrated products to help customers try out offerings before making purchases.
- Helped identify product gaps and opportunities to improve product position in market.
- Responded proactively and positively to rapid change.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Education
Not Complete - Commercial Cookery Certificate LV
Australia Institute of Business Technology (AIBT)
Circular Quay, Sydney Australia 10.2018
Diploma Of Arts - Fashion Design
SML Fashion Academy
Kuala Lumpur, Malaysia 10.2004
Diploma - Multimedia Designing
Segi College
Subang Jaya, Selangor, Malaysia 08.2002
Higher Education Certificate - Arts And Entertainment Management
Assunta High School
Kuala Lumpur, Malaysia 12.1998
Skills
- Customer Support
- Customer Satisfaction
- Web Support
- Team Support
- Website Navigation
- Presentation Development
Languages
Tamil
Professional Working
Telugu
Native or Bilingual
English
Full Professional
Malay
Full Professional
Timeline
Web Support Specialist
American Airlines
01.2019 - 10.2022
Age Care Assistant
Mercy Malaysia
02.2013 - 12.2018
Customer Relationship Officer
Genting Berhad
08.2008 - 12.2014
Product Advisor
The Body Shop, Store
01.2003 - 05.2008
Not Complete - Commercial Cookery Certificate LV
Australia Institute of Business Technology (AIBT)
Diploma Of Arts - Fashion Design
SML Fashion Academy
Diploma - Multimedia Designing
Segi College
Higher Education Certificate - Arts And Entertainment Management
Assunta High School
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