Summary
Overview
Work History
Skills
Certification
Timeline
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Melvin Becket

Wyndham vale,Australia

Summary

Dynamic and compassionate professional with a proven track record of professionalisem, enhancing customer satisfaction and resolving inquiries efficiently. Skilled in problem-solving and empathetic communication, I excel in creating positive outcomes and fostering trust. Demonstrated leadership in supporting diverse needs, significantly improving client independence and engagement through innovative support plans and interventions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Ace Care & RealCare Community Support Services
03.2018 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Kept accurate records for client files and handled related paperwork.

Customer Service Officer

Serco Australia
03.2019 - 04.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Mental Health Support Officer

Maribyrnong College
01.2013 - 02.2015
  • Established trusting relationships with young people through empathetic & active listening.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Supported and mentored students in developing skills to become successful in community.
  • Assisted in identifying and reducing barriers to youth engagement and development.

Skills

AREAS OF EXPERTISE & COMPLETION

  • Problem-Solving
  • Microsoft & Word efficiency
  • Delivery of client-centred, compassionate, quality care
  • Critical Thinking
  • Ability to maintain positive working
  • Organizational skills
  • First aid, CPR
  • WWC
  • NDIS Screening check

PERSONAL ATTRIBUTES

  • Caring, friendly and enthusiastic
  • Exceptional organisational skills, with the ability to execute multiple tasks
  • Solutions-focussed with ability to set and achieve goals
  • Attention to detail, Team Player
  • Excellent communication skills, with ability to engage with people from varied cultural and ethnic backgrounds
  • Ability to learn new methods quickly
  • Ability to identify problems and use critical thinking techniques to provide well thought-out solutions
  • Resilient, reliable, and trustworthy, with a s strong work ethic
  • Ability to work under pressure
  • Confidence and organised
  • Excellent computer skills

Certification

· Certificate 4 in Child, Youth and family intervention 2021

· 2013 - 2015: Sports Scholarship - Associate Degree in Liberal Arts

. Lewis and Clark Community College in Godfrey, Illinois

· 2015 - 2017: Sports Scholarship in USA continued

. University of South Florida (NCAA Division I)

. Studied Psychology.

Timeline

Customer Service Officer

Serco Australia
03.2019 - 04.2020

Disability Support Worker

Ace Care & RealCare Community Support Services
03.2018 - Current

Mental Health Support Officer

Maribyrnong College
01.2013 - 02.2015

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Melvin Becket