Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Christine Anderson

Brisbane,QLD

Summary

Dynamic leader with a proven track record at FBAA, excelling in business growth and relationship management. Spearheaded membership expansion, achieving key growth targets through strategic partnerships and team leadership. Expert in business development planning and staff training, adept at fostering member satisfaction and driving performance outcomes.

Overview

12
12
years of professional experience

Work History

State & Territory Manager ACT | NSW | NT | QLD

FBAA
07.2022 - Current
  • Strategically approached partnership development by attending industry events to promote company services and support for members.
  • Worked closely with internal and external stakeholders to grow brand awareness in the market.
  • Proactively target strong partnership opportunities.
  • Educate brokers around benefits of membership and support available through the FBAA.
  • Engaged with existing members through hosting coffee meets, face to face meetings and proactive phone calls to maintain support.
  • Maintain strong relationships with Aggregator, Lender and Broker partners
  • Achieved growth targets set by management.
  • Securing new memberships relationships from other industry bodies.
  • VIP member onboarding
  • Provided guidance and support to FBAA State Councils to drive member satisfaction and support.

Head of Memberships

FBAA
05.2017 - 07.2022
  • Implemented policy and procedures to increase memberships team efficiency.
  • Resolved problems with new and existing members to maintain relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company and individual performance through teamwork and focus on members.
  • Aligned company goals with member outcomes and increased satisfaction by automating contact management systems.

Reception/Memberships Officer

FBAA
07.2012 - 05.2017
  • Managed reception functions.
  • Gathered, organised and input information into digital database.
  • Accounts receivable.
  • Followed up renewing members.
  • New member onboarding.
  • Managed inbound membership enquiries.
  • Maintain high standard of professionalism with internal and external stakeholder.

Skills

  • Business Development
  • Relationship building and management
  • Improvement planning
  • Business Growth
  • Issue Resolution
  • Goals and performance
  • Staff Training
  • Membership Relationship Management
  • Team Collaboration and Leadership
  • Goal Setting
  • Market Research
  • Business development and planning

Accomplishments

  • Achieved 11% member growth in appointed States & Territories.
  • Collaborated with Two Red Kites IT Company to create, develop and implement PICS (replacement of Salesforce).
  • Supervised team of 5 staff members.
  • Created automation within new onboarding and renewal processes - significantly increased efficiency.
  • Member of Head Committee for The Artemis Space - FBAA Women's Forum.
  • Guest on the BreadWinning Mums podcast.

Timeline

State & Territory Manager ACT | NSW | NT | QLD

FBAA
07.2022 - Current

Head of Memberships

FBAA
05.2017 - 07.2022

Reception/Memberships Officer

FBAA
07.2012 - 05.2017

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Christine Anderson