Summary
Overview
Work History
Education
Skills
Completed Training
References
Timeline
Generic

Christine Anderson

Brisbane,QLD

Summary

Driven and resourceful administrative professional with [Number]+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

14
14
years of professional experience

Work History

Executive Assistant

GOC Performance and Governance, Commercial Group
04.2020 - Current
  • AUT’s
  • CLLO
  • Corro
  • A/EO to DUT
  • Project Officer - Governance
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used advanced software to prepare documents, reports, and presentations.

Executive Officer

Department of Employment, Small Business and Training
01.2018 - 03.2019
  • Responsible for providing professional, efficient and confidential support to the Deputy Director-General (DDG) including managing daily activities and diary appointments; provide high level administrative support to support operations of the Division’s executive team; coordinate the flow of the Division ensuring timely and appropriate responses to correspondence, briefings, cabinet in confidence information; prepare reports and initiate actions associated with financial, human resources and establishment documentation for the Division and other matters as required by the DDG; establish and maintain an effective network by working closely with the executive team and other areas of the Department to co-ordinate organisational projects; undertake short term research tasks and projects in accordance with instructions issued and timelines stipulated by the DDG, Office of the Director-General or Minister’s Office; develop, implement and review support systems and procedures that enable the workflow of the Division and high-quality services are delivered through continuous improvements; action and delegate complex issues to senior level officers on behalf of the DDG and work effectively with the executive team and staff to ensure assigned matters are progressed; relieving opportunity as an Executive Assistant to the Minister of Employment, Small Business and Training; regularly relieve as the Senior Executive Officer to the Director-General and provide executive support to the Executive Director every Wednesday, periods of leave and as required; contribute to and build productive relationships between the Office of the Director-General, the Office of the Deputy Director-General and the Minister’s Office, senior officers of the department and other government representatives and external stakeholders; and assisted the DG and DDG in the co-ordination and secretariat of relevant boards and committees.

Executive Business Support

Queensland Treasury
08.2015 - 01.2018
  • Provided executive support to the Assistant Under Treasurer and three Director’s; managed the diary and emails of the Executive’s, actioned and delegated complex issues to senior level officers, prevented unnecessary interruptions by screening telephone calls, organised functions and travel; produced human resources and establishment documentation for the Division and assisted with interviews, coordinated monthly budget monitoring, analysis and payment of invoices and accounts maintained; regularly reviewed and reconciled Queensland government Corporate Purchasing Card transactions and provided valid documentation to support all acquitted transactions; managed the workflow and production of documents including ministerial correspondence, briefing notes, reports, agendas and presentations, monitored important issues and followed up actions when required; assisted in coordinating the return of data from agencies for the Queensland Government Investment Portal including reviewing and updating the related Data Dictionary and Data File Standards; assisted in revising the Queensland Government Grants Booklet provided to all Queensland Members of Parliament; meet and greet external Stakeholders, supervise and day to day monitoring of Executive Support Officers; successful in gaining the opportunity to work with the Deputy Under Treasurer and act on behalf of the Executive Officer; continued to undertake all responsibilities stated below as a Project Officer for the Government Banking Unit.

Project Officer

Queensland Treasury
10.2015 - 12.2016
  • Actively monitored and coordinated the monthly project progress of the Queensland Government Banking Innovation Fund and followed up actions with others to achieve objectives
  • Solved problems and showed a clear understanding of factors influencing decisions; actively monitored and analysed the Innovation Fund budget and oversaw the documents for approval which I coordinated with the Commonwealth Bank of Australia and Agencies; undertook secretariat functions for meetings including the Finance Officer Banking Forum and Banking and Payment Services Advisory Committee including preparing minutes, preparing the agenda, updating action items and regular interactions with a range of internal and external stakeholders; assisted in finalising contract implementation activities by collating data and monitoring the contractual obligations of key service providers and as a result the monthly reports are ready for the Assistant Under Treasurer and the advisory committee members; assisted and undertook research on matters to determine the eligibility under the contractual arrangements of a range of Queensland Government and related entities to access banking contracts; actioned and provided agencies and statutory entities with prompt responses to requests for assistance and delegated complex issues from the GBU’s generic email inbox to the team and worked effectively with senior team members to ensure efficient delivery of services so satisfied stakeholders and relationships are maintained; and developed a correspondence workflow manual for the team which gave an understanding of the system resulting in more timely flow of documents.

Ministerial Correspondence Officer

Office of State Revenue - Queensland Treasury
12.2014 - 08.2015
  • Responsible for the production of Ministerial responses regarding Queensland State Revenue tax lines; used my investigator skills to research, analyse and review information in the preparation of ex gratia briefing notes to the Under Treasurer for approval
  • As a result, I was able to identify issues and made recommendations based on evidence so the Under Treasurer had a clear understanding of the case; operated as a liaison with relevant director and business area for further information when required
  • This assisted me to maintain effective relationships with team members; and developed and maintained the correspondence workflow manual and prepared monthly reporting for the Commissioner of State Revenue.

Executive Support Officer

Office of State Revenue - Queensland Treasury
02.2011 - 12.2014
  • Provided high level, confidential, executive and business support to senior executives; managed diaries, phone calls, actioned emails and organised functions; prioritised, prepared and managed internal and external correspondence including formatting of documents, coordinating Cabinet and budget documentation, briefs and ministerials, organised and booked travel arrangements; relieved as the Executive Assistant to the Commissioner of State Revenue; undertook secretariat functions for the Investigations Control Board including the preparation of minutes and agenda, updated action items and coordinated monthly compliance reporting; HR documentation including new employees, preparation of contracts and establishment reporting; and coordinated payment of invoices and accounts including corporate card reconciliations.

Investigations Officer

Office of State Revenue - Queensland Treasury
09.2010 - 02.2011
  • Conducted desk audit investigations to identify risks to revenue by determining if the home concession requirements had been met, or if non-compliance had occurred with the relevant revenue legislation; conversed with solicitors, researched reliable information sources and analysed the evidence; interpreted and applied legislation and Public Rulings to each case; prepared recommendations based on applying the facts to the law and generated re-assessments; communicated with taxpayers, assisting and educating them by answering questions and making sure they had the right information to fulfil their requirements of the duties homes concession and to comply with State revenue legislation; and received objections as a result of an investigation, made recommendations to the Administration Policy team for final determination and disclosed the reasoning as to how I came to the recommendation.

Education

Certificate III in Business Administration -

Year 12 certificate -

Lourdes Hill College

Skills

  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Information confidentiality
  • Calendar Management
  • Travel coordination
  • Business correspondence

Completed Training

  • Administrative Assistants Conference
  • Cultural Awareness
  • Essential Skills for the Administration Professional
  • Good Decisions
  • Handling difficult people and service situations
  • Interpreting Legislation (revenue and law)
  • Microsoft Word, Microsoft Excel and Microsoft Access
  • SAP test planning, included creating test data, cases and executing tests to develop and deliver training

References

  • Richard Barakat, Director, 0401 181 742
  • Kellie Reeves, Assistant Under Treasurer
  • Cameron McLeod, Assistant Under Treasurer


Timeline

Executive Assistant

GOC Performance and Governance, Commercial Group
04.2020 - Current

Executive Officer

Department of Employment, Small Business and Training
01.2018 - 03.2019

Project Officer

Queensland Treasury
10.2015 - 12.2016

Executive Business Support

Queensland Treasury
08.2015 - 01.2018

Ministerial Correspondence Officer

Office of State Revenue - Queensland Treasury
12.2014 - 08.2015

Executive Support Officer

Office of State Revenue - Queensland Treasury
02.2011 - 12.2014

Investigations Officer

Office of State Revenue - Queensland Treasury
09.2010 - 02.2011

Year 12 certificate -

Lourdes Hill College

Certificate III in Business Administration -

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Christine Anderson