Chrissy Armstrong
Kingscliff,NSW
Summary
Experienced Governance Manager adept at ensuring compliance with corporate regulations, leveraging strong leadership and exceptional organisational skills to manage governance frameworks. Proven ability to implement effective operational processes and strategies that enhance transparency and accountability, contributing significantly to organisational success.
Overview
19
19
years of professional experience
Work History
Associate Director Lean Portfolio Management
DCS Government Technology Platforms
01.2023 - Current
- Responsible for leading cross-functional team delivering on Strategy, Change Management, Portfolio, Performance, Transformation and Project Management.
- Assisted the senior leadership team in developing long-term strategic plans for the organization, including implementing the 23/24 OKRs for GTP.
- Enhanced GTPs governance and portfolio process to review and accept incoming work, resulting in a 45% uplift in work being reported through the Demand Management Committee (DMC).
- Evaluated existing internal control systems and processes to identify areas where improvements can be made, and a desktop review on level 1 processes was identified for uplift.
- Led RMP Transformation activities to support GTP to implement a new way of working to commence benefit realisation on approx $9m savings.
- Initiated Change Management support for all GTP change, including overseeing the Change team created GTP Knowledge Hub a SharePoint site that will support teams in providing a single source of truth for GTP operational change and knowledge.
A/Director Customer Engagement Integration
SNSW, Projects, Partnerships & Insights
06.2022 - 10.2022
- Coordinated efforts across multiple departments to deliver on $13 million in savings to the cluster.
- Managed and supported the team with 22 in-flight projects, including privacy breach response teams and reform programs.
- Established communication channels between our team members and our partners' teams in order to facilitate collaboration on joint projects.
- Developed and executed strategic partnerships with key stakeholders to increase efficiencies in delivery.
Project Manager
SNSW, Projects, Partnerships & Insights
04.2020 - 05.2022
- Led several Restructure Management plans in the Department of Customer Service under the Customer Engagement Integration Program, delivering $5 million in savings to the cluster.
- Executed the Knowledge Management Solution, including overseeing procurement and evaluation activities.
- Facilitated comprehensive business case development and procurement initiatives.
- Elevated financial performance in project executions.
- Ensured timely completion of projects by managing deadlines effectively.
- Implemented efficient change management processes.
- Managed project risks and devised mitigation actions, identifying external dependencies and potential roadblocks.
- Supporting and mentoring colleagues on project cycles and career pathway planning.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Coordinated with stakeholders to define project scope, objectives and deliverables.
Business Analyst
SNSW, Service Delivery Channel Planning
02.2019 - 03.2020
- Applied qualitative and quantitative analysis skills to complete work.
- Tracked data problems and analysed information to find root causes.
- Collected and documented project requirements.
Technical Support Officer
Department of Human Services / Centrelink
02.2006 - 02.2014
- Implemented security measures to protect sensitive data from unauthorised access.
- Analysed customer feedback to identify areas of improvement for products and services.
- Performed troubleshooting tasks to diagnose system errors or malfunctions.
- Provided technical support services to colleagues and customers over the phone and email.
Commercial Portfolio Manager & Leasing Consultant
Ray White Commercial Real Estate
Feb2002 - 02.2006
- Engaged investors on regular basis to discuss market trends, portfolio adjustments and performance details
- Evaluated risk, gauged relative valuations, and identified threats
- Built and presented investment proposals for clients.
- Recommended methods to increase yields and reduce risk exposure.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Bachelor Business - Business
Southern Cross University
Gold Coast06.2022
Skills
- Strategic Oversight Implementation
- Stakeholder Collaboration and Relationship Management
- Effective Solutions Development
- Strategic Work Planning
- Operational Systems Integration
- Results-focused
- Employee Development Coaching
- Organisational Change Management
- Project Delivery and Program Management
Courses
SAFe Lean Portfolio Management
Leading SAFe
Agile DSDM
Executive Leadership Course - Macquarie University
Leadership Beyond the Theory
RISE Program, Executive Leadership Coaching, Gillian Fox Group, Sydney
Project Management, Master Class, CCE University of Sydney
PRINCE2, 6th Edition, ILX Academy
Project Management Fundamentals, University of Technology Sydney
Timeline
Associate Director Lean Portfolio Management
DCS Government Technology Platforms
01.2023 - Current
A/Director Customer Engagement Integration
SNSW, Projects, Partnerships & Insights
06.2022 - 10.2022
Project Manager
SNSW, Projects, Partnerships & Insights
04.2020 - 05.2022
Business Analyst
SNSW, Service Delivery Channel Planning
02.2019 - 03.2020
Technical Support Officer
Department of Human Services / Centrelink
02.2006 - 02.2014
Commercial Portfolio Manager & Leasing Consultant
Ray White Commercial Real Estate
Feb2002 - 02.2006
Bachelor Business - Business
Southern Cross University
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