Debbie Beale
Sydney,Australia
Summary
Hello my name is Debbie Beale, I’m a Motivated and dedicated recent high school graduate and proud Bundjalung and Kamilaroi woman with experience in retail operations and customer service. Skilled in product knowledge, time management, team collaboration, and providing empathetic solutions to customer inquiries and complaints. Gained valuable experience managing customer calls and ensuring customer satisfaction during high-pressure periods such as the Christmas season. Committed to delivering excellent service and building strong relationships in diverse team environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Myers
Penrith, NSW
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customers.
- Responded to customer requests for products, services, and company information.
- Taking calls from customers about there purchases and complaint and resolving the issue in a timely manner.
Picker Packer
Myers
Penrith, Australia
10.2024 - Current
- Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks
- Monitored product quality, reporting problems to mitigate safety issues and improve processes
- Maintained cleanliness of work area, equipment and supplies used in picking process
- Received and counted stock items, recording data manually or on computer for inventory purposes
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties
- Fulfilled orders quickly to accomplish challenging daily objectives
Food Server
Ace
Homebush, Australia
03.2024 - 04.2024
- Implemented upselling techniques to promote specials and premium dishes, increasing sales
- Retrieved prepared orders from kitchen areas and promptly delivered to guests
- Took orders from customers accurately and delivered to kitchen staff promptly
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Performed opening and closing duties such as counting money in register drawers or restocking supplies
- Checked on customers during their meal to ensure they were satisfied with their dining experience
- Presented menus and answered questions regarding items
Education
High School Diploma -
The Hills Sport High School
Seven Hills11.2024
Skills
- Inventory error correction
- Order picking
- Box building and packing
- Team collaboration
- Time management
- Team work
- Customer service
- Customer relations
- Complaint handling
- Call management
- Product knowledge
- Building rapport
Timeline
Customer Service Representative
Myers
11.2024 - Current
Picker Packer
Myers
10.2024 - Current
Food Server
Ace
03.2024 - 04.2024
High School Diploma -
The Hills Sport High School