CHRISTINE BELLOTTI
Brisbane,Australia
Summary
Customer service professional with extensive experience in managing relationships and resolving inquiries for diverse client bases. Capable of efficiently handling high-volume calls while maintaining exceptional service standards. Proven ability to foster loyalty through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Australia Post
Brisbane, Australia
09.2025 - 05.2026
- Managed high-volume inbound customer enquiries across multiple channels.
- Assisted customers with parcel tracking, delivery enquiries, and postal services.
- Navigated multiple computer systems while maintaining service standards.
- Investigated and resolved customer concerns promptly and professionally.
- Recorded detailed customer interactions and case notes.
- Worked collaboratively with internal departments to achieve positive outcomes.
Uber Driver
Self-Employed
Brisbane, Australia
01.2016 - Current
- Deliver exceptional customer service to a diverse range of passengers.
- Maintain a professional and reliable service.
- Demonstrate strong time management and communication skills.
- Consistently achieve positive customer feedback.
Owner / Operator
Face Paint Fun for Kids
Brisbane, Australia
01.2013 - Current
- Operate a successful children’s entertainment business.
- Manage customer bookings and enquiries.
- Coordinate event schedules and client communications.
- Prepare invoices and maintain business records.
- Build strong client relationships resulting in repeat bookings and referrals.
Pathology Collector
Mater Hospital
Brisbane, Australia
03.2025 - 08.2025
- Delivered professional customer service to patients and healthcare professionals.
- Maintained accurate records and documentation.
- Followed strict procedures and compliance requirements.
- Demonstrated excellent communication and organisational skills.
Fleet Coordinator
Kent Projects
Brisbane, Australia
11.2023 - 12.2024
- Coordinated fleet maintenance and vehicle scheduling.
- Managed administration and record-keeping requirements.
- Liaised with suppliers, contractors, and internal stakeholders.
- Maintained compliance and operational documentation.
Customer Service Agent
Allianz Insurance
Brisbane, Australia
11.2021 - 11.2023
- Managed high-volume inbound and outbound customer calls.
- Assisted customers with policy enquiries and claims processes.
- Investigated customer concerns and provided effective solutions.
- Processed customer information accurately and efficiently.
- Maintained service quality standards while meeting performance targets.
Education
Certificate III -
Fitness
Various Customer Service And Workplace Microsoft 365, SalesForce, SharePoint, Teams -
TAFE Queensland
QLDOngoing Professional Development -
Customer Service, Communication and Administration
Skills
- Inbound Call Handling
- Virtual Reception & Telephone Support
- Customer Service Excellence
- Appointment Scheduling
- Message Taking & Call Transfers
- Administrative Support
- Customer Relationship Management
- Complaint Resolution
- Data Entry & Record Management
- Microsoft Office Suite
- Problem Solving
- Time Management
- Remote Working
- Professional Communication
- Team Collaboration
References
Professional references available upon request.
Timeline
Customer Service Representative
Australia Post
09.2025 - 05.2026
Pathology Collector
Mater Hospital
03.2025 - 08.2025
Fleet Coordinator
Kent Projects
11.2023 - 12.2024
Customer Service Agent
Allianz Insurance
11.2021 - 11.2023
Uber Driver
Self-Employed
01.2016 - Current
Owner / Operator
Face Paint Fun for Kids
01.2013 - Current
Certificate III -
Fitness
Various Customer Service And Workplace Microsoft 365, SalesForce, SharePoint, Teams -
TAFE Queensland
Ongoing Professional Development -
Customer Service, Communication and Administration