Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christine Bhurra

Summary

Passionate and customer-focused professional eager to embark on a new career opportunity. Dedicated to delivering outstanding service and support while actively contributing to team success. Committed to creating positive outcomes through a customer-centric mindset and leveraging my skills to their fullest potential.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Outbound - Picker (Pick 2 Rebin - P2R)

Amazon Fulfillment Centre BWU2, Randstad Australia
10.2023 - 02.2024
  • Picking with the assistance of mobile robots
  • Operating efficiently in a high-paced work environment
  • Utilising RF scanning technology
  • Engaging in manual handling activities
  • Undertaking general warehouse cleaning responsibilities
  • Collaborating closely with multiple team members.

Wizpay - Buy Now, Pay Later (B2B), Account Executive

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Engaging in Business-to-Business (B2B) Sales
  • Proactively pursuing warm leads and initiating cold calls
  • Creating agreements
  • Scheduling appointments
  • Handling both inbound and outbound calls and inquiries
  • Managing the Integration and API processes on merchants' e-commerce platforms
  • Performing necessary business checks and comprehending the intricacies of each business structure to facilitate communication with the relevant personnel
  • Screening new merchants for eligibility
  • Conducting onboarding procedures
  • Offering insights into key product benefits and features
  • Actively assisting in marketing and promotions
  • Utilising Outlook, Microsoft Word, Adobe DocuSign and the CRM platform HubSpot for effective coordination and communication

Collections - Customer Relationship Manager

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Managing debt collection processes
  • Engaging in negotiations, arrangements and payment in full or settlements
  • Collecting banking details for payment purposes and aiding in the establishment of payment methods
  • Managing both incoming and outgoing calls
  • Prioritising confidentiality and compliance
  • Facilitating the allocation of emails from customers seeking assistance due to hardship and engaging in communication with customers through both email and phone channels

CapTrove - Business Lending Operation Support Officer

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Monitoring KPIs
  • Engaging in both inbound and outbound calls
  • Completing online business applications
  • Reaching out to warm leads with support from brokers and broker portals
  • Interaction with brokers
  • Ensuring thorough follow-ups on documentation and aiding verification officers
  • Demonstrating in-depth product knowledge and highlighting key benefits and features during interactions

Administration - Operation Support Officer

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Managing customer inquiries through phone, email and online chat function channels
  • Directing emails to the appropriate department
  • Performing administrative tasks such as faxing, photocopying, uploading, and scanning documents
  • Supervising and aiding in maintaining stationary inventory
  • Supporting the laminating process for awards
  • Manually progressing online applications to the correct status
  • Ensuring timely follow-ups on required documents

Wallet Wizard - Personal Loan Verification Officer

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Evaluating bank statements, ID documents, and accompanying paperwork as part of loan verification responsibilities
  • Examining credit history assessments
  • Regularly reviewing and completing Anti Money Laundering (AML) and Counter Terrorism Funding (CTF) modules for ongoing compliance
  • Developing an understanding of customer financial behavior to assess eligibility for loans
  • Managing both inbound and outbound calls while strictly adhering to compliance and confidentiality standards
  • Proactively following up on documents to facilitate the assessment process

MoneyStart Loans - Personal Loan Verification Officer, Refinancing, Customer Service Consultant

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Assessing bank statements, ID documents, and associated documentation as part of loan verification duties
  • Reassessing returning customers for refinance eligibility and generating new agreements
  • Handling the printing, scanning, and uploading of returned agreements
  • Reviewing and conducting credit history checks
  • Completing Anti Money Laundering (AML) and Counter Terrorism Funding (CTF) modules to ensure ongoing compliance
  • Gaining insights into customer financial behavior for loan eligibility assessments
  • Managing both inbound and outbound calls while adhering strictly to compliance and confidentiality standards
  • Proactively pursuing document follow-ups to streamline the assessment process

Redi-Rent - Specialist Appliance Rentals

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Managing both incoming and outgoing calls from customers
  • Conducting phone-based applications
  • Requesting and evaluating bank statements and ID documents
  • Providing information on the key benefits and features of White Good appliances
  • Contributing to upselling efforts based on the customer's financial eligibility
  • Scheduling delivery appointments and co-ordinating appointments for White Goods appliance servicing
  • Conducting debt collection and performing soft skip tracing
  • Examining credit history assessments
  • Organising payment arrangements as necessary.

CCFS Management - Loan Processing Manager

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Handling inbound and outbound calls with a commitment to compliance and confidentiality
  • Analysing bank statements, IDs, and documents for loan verification
  • Reviewing credit histories and ensuring compliance through ongoing completion of AML and CTF modules
  • Understanding customer financial behavior to determine loan suitability
  • Proactively tracking and managing documents for streamlined assessment processes
  • Assisting in progressing Loan Applications

Collections - Customer Relationship Manager

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022
  • Overseeing debt collection procedures
  • Negotiating and arranging payments, including full settlements
  • Collecting necessary banking details to facilitate payments
  • Assessing the financial status of debtors
  • Performing skip trace searches using search engines
  • Handling both incoming and outgoing calls
  • Prioritising confidentiality and compliance
  • Supervising ledger management

Account Manager, Acting Senior Manager

ACM Group Ltd
01.2009 - 01.2010
  • Overseeing debt collection processes
  • Encompasses negotiating payments, including settlements
  • Gathering banking details
  • Assessing debtors' financial status
  • Conducting skip trace searches
  • Managing calls, ensuring confidentiality and compliance
  • Supervising ledger management
  • Additionally, responsibilities include conducting call reviews, aiding team members with queries to enhance their skip trace leads or goals, and addressing any escalated calls

Shift Supervisor

Liverpool McDonald's (West, Plaza, Westfield's)
01.2001 - 01.2009
  • Professional roles: Shift Supervisor (Promoted in 2006), Member of the Safety Team, Crew Trainer, Crew Member.
  • Operating the cash register
  • Inputting orders
  • Counting cash
  • Assembling and packaging food items
  • Performing general cleaning tasks around the store
  • Thoroughly cleaning the equipment
  • Managing store opening and closing procedures
  • Replenishing stock
  • Managing waste
  • Monitoring food temperatures and maintaining records
  • Providing customer service
  • Handling food preparation and cooking duties
  • Completing a Shift Supervisor Course
  • Aiding in the identification of hazards and offering solutions to prevent them

Education

Cert II in Computer Applications For The Office

TAFE Liverpool College
Liverpool, NSW

Skills

  • Customer Service Excellence
  • Clear and Concise Communication (Written and Verbal)
  • Efficient Picking and RF Scanning
  • Teamwork and Collaboration
  • Adaptability in High-Paced Environments
  • Customer Rapport and Relationship Building
  • Client Onboarding and Account Management
  • Proactive Lead Generation
  • Accurate Data Entry
  • Independence in Work
  • Precision and diligence in work with a strong work ethic and reliability
  • Attention to Detail

Certification

  • COVID-19 Vaccination (3 doses including Booster)
  • Nationally Co-Ordinated Criminal History Check - Issued: 05/02/2024
  • HLTAID009 - Provide CPR Certificate
  • HLTAID010 - Provide basic emergency life support Certificate
  • HLTAID011 - Provide First Aid Certificate
  • Current Australian driver licence (unrestricted) & access to a vehicle
  • Working with Children Check - WWC2692612E
  • NDISWC - Number: 74131797

References

1. Dylan Beardow

  • Position: Senior Product Manager
  • Company: Credit Corp Financial Services - Wizpay
  • Contact: 0423 122 823


2. Simon Johnston

  • Position: Business Development Manager
  • Company: Credit Corp Financial Services - Wizpay
  • Contact: 0425 146 487

Timeline

Outbound - Picker (Pick 2 Rebin - P2R)

Amazon Fulfillment Centre BWU2, Randstad Australia
10.2023 - 02.2024

Wizpay - Buy Now, Pay Later (B2B), Account Executive

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

Collections - Customer Relationship Manager

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

CapTrove - Business Lending Operation Support Officer

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

Administration - Operation Support Officer

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

Wallet Wizard - Personal Loan Verification Officer

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

MoneyStart Loans - Personal Loan Verification Officer, Refinancing, Customer Service Consultant

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

Redi-Rent - Specialist Appliance Rentals

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

CCFS Management - Loan Processing Manager

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

Collections - Customer Relationship Manager

Credit Corp Group, Credit Corp Financial Services
06.2010 - 04.2022

Account Manager, Acting Senior Manager

ACM Group Ltd
01.2009 - 01.2010

Shift Supervisor

Liverpool McDonald's (West, Plaza, Westfield's)
01.2001 - 01.2009

Cert II in Computer Applications For The Office

TAFE Liverpool College

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Christine Bhurra