Christine Bowden
Moe,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
APS1
Australian Electoral Commission
03.2021 - Current
- Data entry processing elector detail changes
- Answering enquiries from electors
- Elector correspondence
- Balancing election ballot papers.
- Using Teams
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
Electoral Scrutineer and Counting
Australian Electoral Commission
01.2018 - Current
- Election night and then called back for the 2 weeks after to assist with the remainder of the count.
Administration (casual)
Latrobe Regional Hospital HARP and SACS
01.2023 - Current
- Making appointments for patients, both via phone and referral process
- Editing appointments, rescheduling, cancelling appointments, creating group appointments
- Opening and maintaining and closing referrals
- Accurate Data Entry Creating appointments
- Answering queries from patients
- Liaise with clinicians regarding appointments and patients.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
LRH Public Health Unit Vaccine Support Officer
Gippsland Public Health Unit
01.2020 - 12.2022
- Data Entry Managing Bookings for vaccine administration
- Concierge and answering questions regarding different COVID 19 vaccinations
- Working in a busy environment as part of a team both at Traralgon Racecourse and HITH and mentoring new support officers at the Sale Hub.
Education
Certificate 111 - Community Services
Gippsland TFE
Traralgon10.2022
Skills
- Excellent phone skills including cold calling of customers
- Customer Service
- Critical Thinking
- Microsoft Office
- Typing and 10-Key Entry
- Clerical Support
- Organizational Skills
- Excellent Communication
- E-Mail and Telephone Communication
- Attention to Detail
- Data Entry
- Adaptability
References
- Catherine Ashford, HARP NUM, Latrobe Regional Hospital
- Katrina Ford, GRPHU Nurse Unit Manager, Covid Vaccination Centre, 0448 552 743, KFord@lrh.com.au
- Jody Moyle-Burke, Divisional Returning Officer, Monash, 03 8639 4851, Monash@aec.gov.au
Communication Skills
I have many years of experience in various customer service roles where I consistently displayed high levels of personal service and empathy for customers. I am able to communicate with a wide range of people of all different ages, abilities and nationalities.
Timeline
Administration (casual)
Latrobe Regional Hospital HARP and SACS
01.2023 - Current
APS1
Australian Electoral Commission
03.2021 - Current
LRH Public Health Unit Vaccine Support Officer
Gippsland Public Health Unit
01.2020 - 12.2022
Electoral Scrutineer and Counting
Australian Electoral Commission
01.2018 - Current
Certificate 111 - Community Services
Gippsland TFE
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