Christine Cerasa
Eltham,VIC
Summary
Dynamic and professional, with extensive experience in office management at Allied Health Practice. Proven ability to lead teams, streamline operations, and enhance customer service. Skilled in managing patient payments and claims, while training staff in office procedures. Ensuring a welcoming environment for clients. Organized Receptionist Administrator with great time management, multitasking and scheduling skills. I work well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Seasoned Receptionist Administrator with comprehensive background in front-office management and staff support. Experienced in handling scheduling, record keeping, staff coordination and enhancing office productivity. Strong communication skills used to interface professionally with clients, colleagues and senior management. Previous roles often resulted in improved operational efficiency and heightened team productivity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Allied health practice
Eltham, VIC
08.2015 - Current
- Managed a team of 3-4 staff in a busy office
- Management of the office administration team (receptionist and administration)
- Sourcing and training office staff
- Managing all appointments
- Managing all office functions
- Managing patient payments and claims including Hicaps, Medicare Workcover Tac and Home care packages
- Assisting with business change and service expansion initiatives
- Documenting office policies and procedures
- Assisting patients will specific practice service offerings
- Attending to customer calls and enquiries
- Managing all office supplies, supplier relationships and transactions
- Attending to team performance
- Managed front desk operations and greeted visitors professionally.
- Coordinated appointments and scheduled meetings for staff and clients.
- Maintained organized filing system for confidential documents and records.
- Assisted with office supplies inventory and placed orders as needed.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Provided administrative support by preparing reports and documents promptly.
- Ensured a clean and welcoming reception area for clients and guests.
- Collaborated with team members to streamline office procedures effectively.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Personal Carer
Charlesb Brook Aged Care
05.2013 - 08.2015
- Assistance with self-care tasks such as showering, dressing and mobility
- Helping with meal times and feeding of patients
- Providing a duty of care
Receptionist
Manningham Club
Bulleen, Australia
06.2006 - 10.2013
- Company Overview: Bulleen, Victoria
- Run daily accounting reports – EFT settlements, debtor reports, daily cash sales etc
- Assist with all general phone, fax and email enquiries
- Receive and administer all function bookings
- General administration duties – filing, archiving, stationary orders, memos, update and print weekly bistro menus
- Managing the order placement of beverage related stock items
- Training of junior receptionist staff
- Bulleen, Victoria
Gaming Attendant
Westend Market Hotel
Sunshine, Australia
06.1999 - 06.2005
- Company Overview: Sunshine, Victoria
- Handling large sums of money
- Balancing of cash float
- Food and beverage service
- Machine attendance – dealing with all machine related issues
- Daily housekeeping duties – cleaning of bar area, machines and smoking area
- General customer service
- Sunshine, Victoria
Education
Certificate III - Aged Care and Community Home Care
Box Hill Tafe
Box Hill, VictoriaOffice XP Course -
BATCH
Bulleen, VictoriaLiquor & Gaming PubSafe Course -
Westend Market Hotel
Sunshine, VictoriaResponsible Service of Gaming -
William Angliss
Melbourne, VictoriaResponsible Service of Alcohol -
William Angliss
Melbourne, VictoriaResponsible service of Food -
William Angliss
Melbourne, VictoriaSkills
- Excellent communication and customer service skills
- Team management skills
- Office management and administration
- Responsible and trustworthy
- Accounts receivable
- Managing customer payments and claims for health care
- Managing all reception and office management staff
- Training new reception and office staff
- Good administration skills and computer knowledge
- Excellent attention to detail
- Extremely organised within my working environment
- Adept in managing customer bookings (using the RMS booking system)
- Ability to prioritise daily tasks
- Extensive Customer Service experience
- Training of staff in office policies, practices, and systems
- Prepared office policies and procedures
- Staff Training experience
- Liaising with suppliers at all levels
- Skills in using cash flow and accounting software packages
- Skills in MS Office – Word, Excel and Outlook
- Ability to learn and pick up new software office packages
- Intermediate Cash Flow accounting software
- Intermediate MS Office – Word, Excel, Outlook
- In-house accounting system – Sysnet
- In-house reservations system – RMS
References
- Sam Fayad, Bistro Supervisor, 9850 2777, 11am – 3pm, 5pm – 9.30pm, 0435 116 656
- Diana Lamond, Reception Manager, 9850 2777, 0431 536 395
Skills Experience
- Excellent communication and customer service skills
- Team management skills
- Office management and administration
- Responsible and trustworthy
- Accounts receivable
- Managing customer payments and claims for health care
- Managing all reception and office management staff
- Training new reception and office staff
- Good administration skills and computer knowledge
- Excellent attention to detail
- Extremely organised within my working environment
- Adept at managing customer bookings (using the RMS booking system)
- Ability to prioritise daily tasks
- Extensive Customer Service experience
- Training of staff in office policies, practices, and systems
- Prepared office policies and procedures
- Staff Training experience
- Liaising with suppliers at all levels
- Skills in using cash flow and accounting software packages
- Skills in MS Office – Word, Excel and Outlook
- Ability to learn and pick up new software office packages
- Intermediate Cash Flow accounting software
- Intermediate MS Office – Word, Excel, Outlook
- In-house accounting system – Sysnet
- In-house reservations system – RMS
Certification
- Current driver's license
- Current CPR
References
References available upon request.
Timeline
Receptionist Administrator
Allied health practice
08.2015 - Current
Personal Carer
Charlesb Brook Aged Care
05.2013 - 08.2015
Receptionist
Manningham Club
06.2006 - 10.2013
Gaming Attendant
Westend Market Hotel
06.1999 - 06.2005
Certificate III - Aged Care and Community Home Care
Box Hill Tafe
Office XP Course -
BATCH
Liquor & Gaming PubSafe Course -
Westend Market Hotel
Responsible Service of Gaming -
William Angliss
Responsible Service of Alcohol -
William Angliss
Responsible service of Food -
William Angliss
Similar Profiles
Tess PhilipTess Philip
Provisional Psychologist at Private Practice, Schools & Allied Health SettingsProvisional Psychologist at Private Practice, Schools & Allied Health Settings
Allison CharlesAllison Charles
Family Nurse Practitioner/CEO at Allied Care Family Practice, LLCFamily Nurse Practitioner/CEO at Allied Care Family Practice, LLC
Jasmin FortesJasmin Fortes
Certified Clinical Medical Assistant (CCMA) at Evergreen Family Health PracticeCertified Clinical Medical Assistant (CCMA) at Evergreen Family Health Practice
Melanie TreloarMelanie Treloar
Casual Contact Representative at The Message Centre Pty LtdCasual Contact Representative at The Message Centre Pty Ltd
Bailey WittmannBailey Wittmann
Customer Support Employee at Bunnings WarehouseCustomer Support Employee at Bunnings Warehouse