Christine Chan
Summary
With 23 years of telecommunications experience, 26 years of expertise in retail sales, and 2 years in corporate sales, I bring extensive knowledge and skills to the table. Throughout my career, I consistently demonstrate a flair for sales with a proven track record of success. Strong operational management and leadership abilities allow me to navigate market conditions with ease, showcasing sharp business acumen. Thriving under pressure, I enjoy tackling new challenges and always strive to exceed expectations. Committed to exceptional work ethics, I firmly believe in dedication to achieving company objectives. Passionate about building strong teams, I understand the importance of collaboration and collective success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Retail Manager
MobileOne (M1) Shop Pte Ltd
05.2001 - Current
- Oversee M1 shop's day-to-day operations
- Integrate and streamline retail and customer service processes
- Monitor, plan and strategise to achieve above and beyond sales targets and KPIs
- Analyze competitors' environment and implement strategies to stay competitive
- Lead and motivate team in meeting shop's sales targets and other KPIs
- Ensure the delivery of high standards of customer service at all times
- Conceptualise, plan and implement new ideas that enhance work processes such as sales and operations, to increase overall shops and chain efficiency and effectiveness
- Spearhead and manage multiple projects for the chain
- Organise roadshows
- In charge of new phone preorders sales at the shops
- Plan and execute staff welfare activities, groom and train staff, and build teamwork and rapport
Retail Executive (Marketing)
Times the Bookshop Corporate Services
08.1999 - 05.2001
- Oversee the entire department's sales and operations
- Service and sell to National Library Board (NLB), ministries, schools and companies
- Source for new book titles from overseas and local suppliers to fulfill the sales orders from customers
- Organise books events for customers to select books of their choices
- Reorganise processes to enhance smoother operations for purchasing, administrative and fulfilment sections of department
- Delegate appropriate manpower to various positions within the department
- Analyse competitors' environment and implemented strategies to stay competitive
- Conduct on-the-job training for staff
Retail Executive
Times the Bookshop
08.1997 - 08.1999
- Meet sales targets from walk-in customers
- Manage daily shop operations
- Manage stock and type
- Organise in-house promotions in bookshops
- Schedule, evaluate, train and develop staff
Education
Masters of Business Administration - International Business
University of Technology
Sydney, NSW07.2001
Bachelor of Commerce - Finance and Marketing
Curtin University of Technology
Perth, WA07.1997
Skills
- Plan and chart directions
- Competitive Analysis
- Create Effective Strategies
- Surpass Sales Goals
- Operational Investigation
- Streamline Operational Processes
- Improve Precision
- Problem Solving
- Staff Leadership
- Team Guidance
- Lead Corporate Initiatives
- Plan budget and schedule
- Performance analysis
Accomplishments
Consistently increasing the shop sales performance over the years:
- Causeway Point Shop: increase overall sales by (2023 and 2024)
- Bugis Shop: increase overall sales by (2022)
- Tampines Shop: increase overall sales by (2021), increase overall sales by 5.61% (2020 as compared to 2019) despite the lockdown
- Clementi Shop: increase overall sales by 16.44% (2019 as compared to 2018)
- Waterway Point Shop: increase overall sales by 17.08% (2017)
- Compass Shop: increase overall sales by 10.25% (2015)
- NEX Shop: increase sales by 10% (2014), 25.7% (2013) and 55.3% (2012).
- IMM Shop: increase overall sales by 16% (2009) and 46.9% (2008)
- Northpoint Shop: increase overall sales by 40% (2007)
- Parkway Shop: increase overall sales by 10% (2010), 30% (2006) and 100% (2005)
Leading Shops to achieve Top Shops:
- Lead Bugis Shop to become the TOP 3 Shops in 2023
- Lead Tampines Shop to become the TOP SHOP in 2021
- Lead Clementi Shop to become the TOP SHOP in 2019
- Lead Parkway Shop out of the bottom rung to become one of the top 3 shops (2010)
- Lead IMM shop to become one of the top 3 shops (2008), and then the TOP SHOP (2009)
- Lead Raffles City Shop and Parkway Shop to nab the Retail Courtesy Award (2002 and 2003)
- Personally clinch the Star Service Award (2004), Excellent Service Gold Award (2003) and the Excellence Service Silver Award (2002)
Extra-Curricular Activities
1990, President of Judo Club at C.H.I.J. 1989, Treasurer of Judo Club at C.H.I.J. 1991, Bronze medal at Asian Youth Judo Championships 1987 - 1992, Gold, Silver and Bronze medals for various individual Judo events 1987 - 1990, Gold medals for National Schools Judo Team event 1988 - 1990, South Zone Colour Awards
Remuneration Package
$8,300, $9,300 (neg.)
Personal Information
Date of Birth: 07/05/74
Hobbies and Interests
- Judo
- Tennis
- Golf
- Reading management books
- Photography
- Travelling
- Watching movies
- Chilling out in clubs
Achievements
Tampines Shop, 5.61%, 2020, Clementi Shop, 16.44%, 2019, Waterway Point Shop, 17.08%, 2017, Compass Shop, 10.25%, 2015, NEX Shop, 10%, 2014, 25.7%, 2013, 55.3%, 2012, IMM Shop, 16%, 2009, 46.9%, 2008, Northpoint Shop, 40%, 2007, Parkway Shop, 10%, 2010, 30%, 2006, 100%, 2005, Clementi Shop, TOP SHOP, 2019, Parkway Shop, Top 3 Shop, 2010, IMM Shop, Top 3 Shop, 2008, Raffles City Shop, Retail Courtesy Award, 2002, Parkway Shop, Retail Courtesy Award, 2003, Star Service Award, 2004, Excellent Service Gold Award, 2003, Excellence Service Silver Award, 2002, Improve overall productivity level at the shop by 8.93% with increased in sales yet with lesser manpower, 2019, Single-handedly oversee the design and renovation of new retail shops, first at NEX and at Waterway Point., 2019, Spearhead M1 Roadshow at COMEX 2010 to resounding success, 2010, Increase work efficiency and achieve cost savings for all M1 shops through streamlining night-closing processes, 2009, Stage M1's Anniversary Roadshow successfully, 2002, Achieve high staff satisfaction, 2007-2008, Lead in the improvement of the finance processes that is instrumental in helping all the M1 shops to be more efficient in their daily operations and potential fraud issues, 2016-2017, 2019-2022, Spearhead the sales improvement project for the entire retail chain and implement strategies to ensure the meeting of sales targets, 2015, Oversee the sales incentive scheme for the entire retail chain to motivate staff and managers and ensure the meeting of sales targets, 2015, Partake in the renewal of S Class certification, specifically in the role of strategic planning, 2015, Partake in shop audits and ensure all retail shops comply with the company's SOP, 2015, Lead the Handphone and Accessories Incentive Programme and improve payout of incentives since taking over, 2013-2015, Develop and launch the pre-paid marketing system that captures all pre-paid card customers data, 2012, Partake in sales improvement project that is instrumental in helping all the M1 shops increase sales, 2009, Lead the Operations Assurance Team (OAT) to monitor all the M1 shops' operation and propose measures that increase process efficiency and reduce errors to the minimum, 2007, Edit and revamp the Operations Manual for M1 shop, 2006, In-charge of all the M1 shops' unregistered mobiles lines under the Walk-and-Talk program, which accounts for the company's profit & loss, 2006, Head the committee for M1's Strategic Marketing Plan, 2005, Head the costing and budgeting measures for all the M1 shops, 2005, Head the writing and production of ‘on-the-job' training manual for new employees of all the M1 shops, 2005, Organise the Sunsurf Mobile Workshop on Microsoft enhanced platforms for PDAs and smart phones, 2005, Head the inventory, display and sales of mobile phone accessories for all the M1 shops, 2004, 2005, Partake in the Strategic Marketing Plan for all the M1 shops, 2004, Partake in the Team Building and Leadership Skills in-camp training for all the M1 shop managers, 2004, Increase corporate sales earnings by 120% without increasing costs, Increase staff morale and service standards, Build good customer relations with NLB, thereby increasing sales earnings, Fulfil NLB outsourcing projects for Woodlands Regional Library, Orchard Library and Sembawang Library, Build strong teamwork between staff and management, Recruit and mentor replacement for self within a two-year period, Increase service standards in various bookshops
Certification
- First Aid Certification
- CPR/AED Certification
Languages
English
Full Professional
Chinese (Mandarin)
Limited Working
Chinese (Cantonese)
Limited Working
Software
Tableau
SAP
MS Word
MS Excel
MS Powerpoint
Timeline
Senior Retail Manager
MobileOne (M1) Shop Pte Ltd
05.2001 - Current
Retail Executive (Marketing)
Times the Bookshop Corporate Services
08.1999 - 05.2001
Retail Executive
Times the Bookshop
08.1997 - 08.1999
Masters of Business Administration - International Business
University of Technology
Bachelor of Commerce - Finance and Marketing
Curtin University of Technology
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