Christine Chen

• Collaborated with fellow Exam Supervisors to maintain a consistent testing experience across all classrooms.
• Reduced incidents of academic dishonesty by implementing strict security measures, including bag checks and ID verification.
• Contributed to maintaining institutional accreditation standards by ensuring compliance with exam policies and procedures.
• Provided a focused testing environment through enforcing strict adherence to exam rules and protocols.

• Minimized package damage by carefully handling fragile items during the sorting process.
• Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
• Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
• Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.

● Providing support to clients and advisors on the North platform over the phone, email and live chat

● Early identification of issues and resolving them as efficiently as possible

● Keeping update with Fund rules and superannuation Legislations.

● Adhere to KPIs

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.