Christine DAMIANIDIS
Maroubra,NSW
Summary
Collaborative and driven leader dedicated to partnering with peers to analyse performance metrics, develop creative strategies and striving for industry leading performance and customer satisfaction results. Bringing a solid understanding of industry trends, best practise and ability to identify areas of improvement and implementing changes with a strategic approach.
Skilled in working under pressure and adapting to new situations and challenges; supporting the success of my organisation, peers and self.
Overview
11
11
years of professional experience
Work History
NSW CLAIMS PERFORMANCE MANAGER
Allianz Australia Limited
10.2021 - Current
- Team leadership, 6 performance focussed Technical and Continuous Improvement Specialists.
- Tracked, analysed and executed performance and continuous improvement initiatives to guide Nominal Insurer and Insurance for NSW business units to achieve performance requirements.
- Collaborated with leadership team to regularly conduct root cause analysis and mitigate potential performance risks.
- Leveraged analytical tools and consulted analytical team to provide insight to the business units and enhance performance.
- Facilitated monthly Performance and Strategy meetings with Senior Leadership Teams to review results, identify challenges and develop strategies.
CLAIMS PERFORMANCE MANAGER
Allianz Australia Limited
01.2020 - 10.2021
- Team leadership, 8 Technical Specialists who managed specialised activities such as WPI, WID, Commutation, Fatality etc.
- Tracked, analysed and executed performance and continuous improvement initiatives to guide the Authorised Provider business unit to achieve performance requirements.
- Collaborated with Team Managers to regularly conduct root cause analysis and mitigate potential performance risks.
- Leveraged analytical tools and consulted analytical team to provide insight to Team Managers and enhance overall business performance.
- Facilitated quarterly RTW Strategy Meetings to review results, identify trends and develop strategies.
AUS/U.S PARTNERSHIP MANAGER
Gallagher Bassett Services
02.2018 - 09.2019
- Oversee full operation of AUS/U.S Partnership business unit (32 FTE), which consisted of 2 strategic services i.e.: Quality Audits for all U.S Workers Compensation branches and workflow support for high volume or recruiting branches.
- Set transparent and measurable targets to drive business unit success.
- Successfully managed budgets and allocated resources to maximize productivity.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Regular executive and Senior Leadership interaction in relation to branch performance and business strategy.
TEAM MANAGER, AUS/U.S PARTNERSHIP – SUPERVISOR STREAM
Gallagher Bassett Services
07.2015 - 02.2018
- Following GB’s disengagement from NSW Workers Compensation market in 2014, appointed to the project team to develop a business unit based in NSW to support the U.S Workers Compensation operation.
- Planned, executed, and controlled each stage of the project, ensuring work performed complied with contractual requirements.
- Built all tools, resources to execute workflow activities and developed team knowledge in U.S Workers Compensation jurisdictions.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
TEAM MANAGER, TAIL BRANCH
Gallagher Bassett Services
06.2014 - 07.2015
AREA MANAGER, SYDNEY BRANCH
Konekt Rehabilitation Provider
05.2013 - 06.2014
TEAM LEADER, SMALL MEDIUM EMPLOYMENT
Xchanging Workers Compensation Insurance
06.2012 - 05.2013
Education
Diploma Personal Injury & Disability Management -
PIEF
12.2022
Master of Business Administration (MBA), specialising in Human Resource Management -
University of Newcastle
12.2014
Bachelor of Health Science, Major Social Health Studies and Management -
University of Western Sydney
12.2007
Skills
- Process Improvement & Development
- Complex Problem-Solving
- Expense Control
- Data Analysis
- Professional Development
- Customer Service & Relationship Management
- Microsoft Excel, Word, Powerpoint
- Lean Six Sigma - Yellow Belt
- Operational Efficiency
- KPI Setting
Awards
2022, Excellence in Personal Injury & Disability Management – Student of the Year Award Finalist
Languages
Arabic
Timeline
NSW CLAIMS PERFORMANCE MANAGER
Allianz Australia Limited
10.2021 - Current
CLAIMS PERFORMANCE MANAGER
Allianz Australia Limited
01.2020 - 10.2021
AUS/U.S PARTNERSHIP MANAGER
Gallagher Bassett Services
02.2018 - 09.2019
TEAM MANAGER, AUS/U.S PARTNERSHIP – SUPERVISOR STREAM
Gallagher Bassett Services
07.2015 - 02.2018
TEAM MANAGER, TAIL BRANCH
Gallagher Bassett Services
06.2014 - 07.2015
AREA MANAGER, SYDNEY BRANCH
Konekt Rehabilitation Provider
05.2013 - 06.2014
TEAM LEADER, SMALL MEDIUM EMPLOYMENT
Xchanging Workers Compensation Insurance
06.2012 - 05.2013
Diploma Personal Injury & Disability Management -
PIEF
Master of Business Administration (MBA), specialising in Human Resource Management -
University of Newcastle
Bachelor of Health Science, Major Social Health Studies and Management -
University of Western Sydney
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