Christine Day
Administrator
Bonogin QLD 4213,QLD
Summary
Outgoing Hospitality Specialist with 8 years experience and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting a pleasant customer experience through friendly and helpful service.
Overview
3
3
years of professional experience
Work History
Hospitality Management
Calvary John James Memorial Hospital
Curtin, ACT
02.2004 - 12.2006
- Worked with chefs to prepare custom menus, special meals and featured beverages.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Distributed food to service staff for prompt delivery to customers.
Administrative Clerk
Morrisons Supermarket Chain UK
High Wycombe , UK
06.2007 - Dec2011
- Implemented business processes to streamline daily operations and increase efficiency.
- Documented business requirements, functional specifications and training procedures.
- Fostered client and vendor relationship building through consistent and effective communication.
- Increased overall efficiency and improved morale by implementing employee incentive programs.
- Promotions within the store, update price labelling
- Checking and calibrating of all weighly equipment.
- Reception for the overall store
Education
Associate of Applied Science - Hospitality
Canberra Institute of Tech
Canberra, ACT06.2004
Skills
- Team Leadership
- Customer Service
- Dining and Amenity Recommendations
- Issue Resolution
Craft, Gardening, Music, Travel, Advanced Floristry
- I am 67 years of age.
- I am a mother to three adult children
- I am "Granny" to four beautiful grandchildren
- I am active in my daily life
- I enjoy Holistic Therapy
- I have lived and worked overseas many times in my life
- Love to travel and learn about culture
Timeline
Administrative Clerk
Morrisons Supermarket Chain UK
06.2007 - Dec2011
Hospitality Management
Calvary John James Memorial Hospital
02.2004 - 12.2006
Associate of Applied Science - Hospitality
Canberra Institute of Tech
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