Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

CHRISTINE DICKINS

Corowa,NSW

Summary

Proven Database Administrator at Lindsay's Steel Fabrication, adept in strategic planning and problem-solving, enhanced system stability by streamlining backup processes. Skilled in fostering positive client relations and maintaining high levels of customer satisfaction. Achieved significant improvements in database operational efficiency and security, demonstrating meticulous organization and a commitment to continuous learning.

Overview

2026
2026
years of professional experience

Work History

Receptionist

Corowa Golf Club
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.

Database Administrator

Lindsay's Steel Fabrication
  • Streamlined backup and recovery processes, enhancing overall system stability and availability.
  • Ensured database security with implementation of role-based access control and regular vulnerability assessments.
  • Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
  • Built databases and table structures for web applications.
  • Enhanced reporting capabilities by designing efficient ETL processes that improved data accuracy and completeness.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Modified databases to meet needs and goals determined during planning process.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.
  • Set up and controlled user access levels across databases to protect important data.
  • Maintained high levels of customer satisfaction by consistently meeting service level agreements for database performance and availability.
  • Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
  • Created and updated database designs and data models.
  • Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
  • Increased efficiency in software development processes through effective collaboration with developers to design databases that support application requirements.
  • Conducted tests to identify issues and make necessary modifications.
  • Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
  • Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
  • Implemented capacity planning strategies to accommodate growth in data volume without compromising system performance or reliability.
  • Created a robust disaster recovery plan to ensure business continuity in the event of hardware failures or natural disasters.
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Evaluated emerging technologies to identify opportunities for improving database operations and reducing costs.
  • Implemented comprehensive data retention policies that met regulatory requirements while minimizing storage costs.
  • Standardized database object naming conventions across multiple systems, resulting in easier management of objects during troubleshooting sessions.
  • Developed scripts and processes for data integration and maintenance.
  • Developed comprehensive documentation on database architecture, simplifying future upgrades and maintenance tasks.
  • Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
  • Implemented BI solution framework for business intelligence projects.
  • Ensured high availability and disaster recovery capabilities, establishing and testing robust backup and failover strategies.
  • Cultivated detailed documentation library, capturing database schemas, configurations, and procedures for future reference.
  • Improved team productivity, coordinating database administration tasks and fostering collaborative work environment.
  • Achieved remarkable system performance improvements, fine-tuning database configurations and indexes.
  • Facilitated knowledge sharing, conducting training sessions for junior DBAs and developers on best practices.
  • Fostered culture of continuous improvement, regularly reviewing and updating database maintenance procedures.
  • Streamlined database deployments, automating processes to accelerate development cycles and reduce errors.
  • Enhanced data security with development and enforcement of comprehensive database access policies.
  • Bolstered data integrity and accuracy, conducting regular audits and implementing corrective measures as needed.
  • Reduced system downtime significantly, employing proactive monitoring and maintenance of database systems.
  • Contributed to successful audits, ensuring full compliance with data governance and regulatory requirements.
  • Championed adoption of new technologies, evaluating and integrating cutting-edge database solutions to stay ahead of industry trends.
  • Optimized database operational efficiency by implementing automated backup and recovery procedures.
  • Elevated user satisfaction, promptly addressing database-related issues and providing expert guidance.
  • Implemented security measures to protect vital business data.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.

Educator

Corowa Crystal Nail Supplies
01.2008 - 03.2025

Education

Business Administration

TAFE NSW
NSW

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Mail handling
  • Document management
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Office management
  • Bookkeeping
  • Basic accounting
  • Information protection
  • Document control
  • Strategic planning
  • Security awareness
  • Office equipment operations
  • Meeting preparation
  • Record preparation
  • Spreadsheet tracking
  • Business administration
  • Database administration
  • Business correspondence
  • Project coordination
  • Expense reporting
  • Correspondence management
  • Front desk operations
  • Phone etiquette
  • Business operations
  • Security
  • Meticulous and organized
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Recordkeeping and bookkeeping
  • Office supply inventory control
  • Positive and professional
  • Reception desk management
  • Calm demeanor
  • Call redirection
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Call answering and routing
  • Payment processing

Timeline

Educator

Corowa Crystal Nail Supplies
01.2008 - 03.2025

Receptionist

Corowa Golf Club

Database Administrator

Lindsay's Steel Fabrication

Business Administration

TAFE NSW

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CHRISTINE DICKINS