Summary
Overview
Work History
Skills
Timeline
Generic

Christine DINGLE

Goulburn,NSW

Summary

Skilled Team leader offering over 10 years of demonstrated success in vocational and career planning. Strong dedication to client advocacy with proven history of implementing resources to meet individual objectives.

Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Team Leader, Disability Client Services

The Disability Trust
02.2004 - Current
  • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
  • Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
  • Developed strong relationships with clients, resulting in increased client satisfaction and retention rates.
  • Evaluated program effectiveness using data-driven approaches, continuously refining strategies for improved outcomes.
  • Mentored and coached team members, fostering positive work environment that encouraged professional growth and development.
  • Streamlined administrative processes within my organization by introducing digital tools that reduced paperwork burden on staff members.
  • Coordinated staff schedules, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.

Client Care Coordinator

The Disability Trust- Booralong Project
02.2012 - 02.2013
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Educated clients on available resources and services while guiding them through their options based on individual needs.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.

Disability Support Worker

ADHAC
01.2004 - 01.2012
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Skills

  • Client Advocacy
  • Innovation and Creativity
  • Staff Development
  • Disability Awareness
  • Partnership Development
  • Service Coordination
  • Client consultation
  • Community Resources
  • Medical Recordkeeping
  • Client Records Management
  • Referral Coordination

Timeline

Client Care Coordinator

The Disability Trust- Booralong Project
02.2012 - 02.2013

Team Leader, Disability Client Services

The Disability Trust
02.2004 - Current

Disability Support Worker

ADHAC
01.2004 - 01.2012

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Christine DINGLE