Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christine Elia

Lemnos,VIC

Summary

Highly proactive manager with 5+ years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Flexible, results-oriented Manager offering focused leadership and KFC operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

13
13
years of professional experience

Work History

Restaurant General Manager

Benalla KFC
10.2019 - Current
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Led and directed team members on effective methods, operations, and procedures.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.

Delivery Driver

Se National
02.2018 - 01.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Waitress

Canton Chinese Restaurant
05.2017 - 01.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Assistant Manager

KFC
10.2010 - 04.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

High School Diploma -

Notre Dame College
Shepparton, VIC
11.2013

Skills

  • Teamwork and Collaboration
  • Proposal Preparation
  • Organizational Efficiency
  • Work Assignments
  • Business Administration
  • Team Relationships
  • Supply Ordering and Management
  • Disciplinary Action
  • Analyzing Finances
  • Control Inventory Costs
  • Staffing and Sales Reporting

Languages

Samoan
Native or Bilingual
Tonga
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant General Manager

Benalla KFC
10.2019 - Current

Delivery Driver

Se National
02.2018 - 01.2019

Waitress

Canton Chinese Restaurant
05.2017 - 01.2018

Assistant Manager

KFC
10.2010 - 04.2016

High School Diploma -

Notre Dame College

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Christine Elia