I consider myself to be a responsible, motivated and hardworking individual. My previous career paths have provided me with the satisfaction and experience required to deliver excellent customer service. I enjoy multitasking, and pride myself with the knowledge that I have developed great time management skills. I am devoted to giving every customer a positive and memorable experience.
Overview
43
43
years of professional experience
Work History
Company Director/Retail Sales Consultant/Stylist
Self Emoloyed - Divine Linen
Beechworth, Victoria
02.2018 - 12.2023
Managed the company's overall operations, financials and key performance indicators to facilitate business operations.
Completed day-to-day duties accurately and efficiently, providing a personal commitment to excellence.
Updated POS systems with new products and services information when required.
Cultivated relationships with customers to increase loyalty and repeat business opportunities.
Approached customers and engaged in conversation through use of effective interpersonal and people skills, identifying their needs promptly and efficiently.
Participated in industry events to promote brand awareness.
Worked successfully with a diverse group of suppliers.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Inspected merchandise regularly for quality assurance purposes prior to sale.
Inspected store interior and exterior to optimise merchandise presentation and proper signage.
Prioritised and organised tasks to efficiently accomplish service goals.
Co Director / Franchisee
Caltex Australia
Mackay , Queensland
01.2006 - 09.2017
Co-Director of the company ReefVine Pty Ltd.
Operated Six Caltex Franchises in Central and North Queensland.
Receptionist / Secretary to Sales Development Mgr
Trans Australian Airlines/Australian Airlines/Qantas
Brisbane , Queensland
05.1986 - 02.1988
Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
Provided excellent customer service at all times while interacting with both internal and external customers.
Scheduled appointments for clients, customers, and other visitors.
Assisted with Flight Attendant Recruitment.
Maintained a neat reception area by organising materials and tidying up furniture.
Delivered administrative support to the Sales Development Manager and a team of Sales Managers including answering telephone calls, typing letters, filing documents, scanning and copying documents.
Responsible for preparing Arline travel documentation for staff and sponsorship.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Assisted with special projects or tasks related to departmental functions upon request.
Assisted with organisation of functions during the airline’s name change/mergers.
Liaised with General Managers of International Airlines.
Attended interstate Secretarial Familiarisations organised by International Airlines.
Receptionist/Secretary to the Personnel Manager
National Australia Bank
Brisbane , Queensland
01.1982 - 05.1986
National Australia Bank was formed as National Commercial Banking Corporation of Australia Limited in 1982 by the merger of National Bank of Australia and the Commercial Banking Company of Sydney.
Greeted visitors in a professional manner and provided assistance as needed.
Provided administrative support to Personnel Manager and Sales Managers including scheduling meetings, preparing agendas and taking minutes etc.
Answered incoming calls, screened messages and directed them appropriately.
Greeted visitors in a professional manner, answered phone calls, and maintained front reception desk.
Monitored emails sent to the office of the Personnel Manager ensuring timely responses were sent.
Ordered office supplies to keep stationary and inventory properly stocked.
Composed, edited and proofread correspondence, reports and other documents as requested by the Personnel Manager.
Assisted with recruitment
Receptionist/Secretary to the Personnel Manager
Commercial Banking Company of Sydney
Brisbane , Queensland
01.1981 - 05.1986
Provided administrative support to the Personnel Manager and other staff members.
Provided assistance with onboarding new employees by preparing orientation materials.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Ordered supplies as needed; tracked inventory levels and placed orders with when necessary.
Assisted with special projects or tasks related to departmental functions upon request.
Produced and distributed memos, newsletters and other forms of communication.
Sent and distributed mail and parcels.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Completed day-to-day duties accurately and efficiently.
Education
Diploma - Interior Design
Interior Design Institute
Warriewood, NSW
01-2011
Certificate - Senior First Aid
St John Ambulance Australia
Willow Park
07-1993
Sub-Senior (Grade 11) -
Saint Aidan’s Anglican Girls School
Brisbane, Queensland
12-1980
Skills
Excellent interpersonal skills and public relations
Bright and happy disposition
Eagerness to learn
Happy to commence training and develop new skills
Timeline
Company Director/Retail Sales Consultant/Stylist
Self Emoloyed - Divine Linen
02.2018 - 12.2023
Co Director / Franchisee
Caltex Australia
01.2006 - 09.2017
Receptionist / Secretary to Sales Development Mgr
Trans Australian Airlines/Australian Airlines/Qantas