Christine Flood
Parkes
Summary
I own and operate the Laundri-Mutt. We have over 1,500 dogs on the books and we have been established for over ten years. I employ other people. I now work only part time as a dog groomer due to nature of the job which I get bitten regularly. I have employed another groomer so now basically only manage bookings and books.
I have just resigned after 20 months as a supervisor at the local carwash, I loved the job but working every weekend was very hard.
My passion is in the hospitality industry and retail
I left club as it was all late nights and I really enjoyed the coffee shop side but would prefer not so many late nights and so many hours.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Professional Dog Groomer
Laundri-Mutt
02.2013 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.
- Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animals for behavioural problems and signs of health issues.
- Reset procedure rooms between appointments and disinfected equipment.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
Bartender
Parkes Services Club
06.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Barista
Parkes Services Club
06.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Car Wash Attendant Supervisor
Kustom AutoSpa
02.2023 - 08.2024
- Supervising junior staff.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
Retail Worker
Rockmans
05.2012 - 12.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Trained and developed new employees for ease of transition into team.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Wait Staff Member
Parkes Coffee Shop
12.2009 - 12.2012
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Cook
Caltex Roadhouse
01.2009 - 02.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Bartender
Starr Hotel
02.2005 - 09.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Harden High School
Harden, NSW11.1984
Skills
- Proper Bathing Techniques
- Advanced Clipper Skills
- Sanitary Area Grooming
- Expert Scissoring Techniques
- Patience and understanding
- Cleaning and sanitizing
- Knowledge of Breed Standards
- Record Keeping Abilities
- Appointment Scheduling
- Creative styling abilities
- Ear Cleaning Proficiency
- Pet First Aid
- Efficient Drying Methods
- Nail trimming expertise
- Nail Trimming
- Work Prioritization
- Progress Documentation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Dependable and Responsible
- Customer Communication
- Critical Thinking
- Decision-Making
- Microsoft Office
- Work Planning
Certification
Food Safety Supervisor Certificate Tafe NSW
NSW RSA AND RCG PENDING
Contact
Parkes, NSW 2870
Education
Harden, NSW
Accomplishments
TAFE NSW Certificate 3 Retail
TAFE NSW Certificate 3 Hospitality
RSA
RCG
RSA Advanced
Keno training
Tab training
Certificates
I have all my up to date training for bar work
Timeline
Bartender
Parkes Services Club
06.2024 - 12.2024
Barista
Parkes Services Club
06.2024 - 12.2024
Car Wash Attendant Supervisor
Kustom AutoSpa
02.2023 - 08.2024
Professional Dog Groomer
Laundri-Mutt
02.2013 - Current
Retail Worker
Rockmans
05.2012 - 12.2015
Wait Staff Member
Parkes Coffee Shop
12.2009 - 12.2012
Cook
Caltex Roadhouse
01.2009 - 02.2011
Bartender
Starr Hotel
02.2005 - 09.2009
High School Diploma -
Harden High School
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