Christine Francis
Melbourne,VIC
Summary
I am seeking a part time and / or casual position and believe my key skills of working in teams, problem solving and working to a deadline will enhance my ability to succeed in the workplace. I am courteous, well spoken, with a pleasant phone manner and instill the belief that the customer is the greatest asset to any organisation. I have a proactive mindset, constantly seeking opportunities to improve in any workplace and excel at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
SUBWAY SUPERVISOR
subway
01.2021 - Current
- Responsible for opening up the restaurant
- Food preparation for the day, Handling deliveries, Stock counts, Stock handling/ rotation,
- Taking and preparing large catering orders for other businesses
- Responsible for closing the restaurant at the end of the day, Delivery driver for online orders, In charge of managing new staff when manager isn’t available,
- Efficiently handling/ exchanging cash at the bank for the business, Serving customers,
- Following strict cleaning duties around the restaurant
- Assisted with inventory control, restocking shelves and organizing merchandise displays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained, mentored, coached, and evaluated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
KITCHEN HAND/ FRONT OF HOUSE
James on morland
01.2021 - 09.2021
- Front of house service providing exceptional first point of contact service to customers
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- attentively listening and accommodating to customer inquires and complaints face to face and over the phone
- affectively worked back of house with preparation of hot and cold foods and stock rotation and replenishing
- Closing shop at the end of the day,
- Maintained a high standard of cleaning around the shop
- detailed organisation and maintenance of store that adheres to Occupational Health and Safety and food safety regulations
- Prepared variety of foods according to exact instructions and specifications.
ADMIN/Receptionist
QuickFit
Melbourne
01.2020 - 01.2021
- Gym receptionist- performing all administrative duties
- Guiding potential customers around the gym for a tour, Arranging personal training sessions for clients
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Maintained accurate records of all transactions in the gym's database system.
- Managed front desk operations including scheduling appointments, answering calls.
- Balanced cash register tills at the end of each shift according to company standards.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Provided information on class schedules, pricing plans, and available services.
- Inspected gym regularly to ensure cleanliness was maintained throughout the day.
- Collected payments, renewed memberships and resolved billing issues.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
- Executed marketing campaigns to promote new classes or services offered at the gym.
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Processed membership applications and payments accurately and efficiently.
- Performed administrative tasks such as filing documents or updating member accounts.
Data Entry Clerk
AL SADAT JEANS GARMENTS
01.2020 - 06.2020
- Maintained database by entering new and updated customer and account information.
- Contacted customers via phone or email to address data inquiries.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Organised customer files according to established procedures for easy retrieval later on.
- Researched requested information using available resources when necessary.
- Compiled reports based on gathered information.
BURGERNOMICS - Kitchen Hand/ Front of House
burgernomics
01.2018 - 01.2019
- Handling and serving food and beverages
- First point of contact, Handling phone calls with proper telephone etiquette
- Operated computerised cash register,
- promptly taking customer complaints and questions,
- upselling promotions and deals for the restaurant.
- Responsible for closing and opening the store at an efficient and timely basis
- managing stock rotation to fulfill work protocol
- Working with employees to assist in functions such as birthdays or large groups
- Observed food safety and sanitation protocol.
- Followed all health code guidelines when handling food items.
- Followed recipes accurately while adhering to portion control standards.
- Cleaned and sanitized kitchen equipment,premises and work stations.
Kitchen Hand/Front of House Assistant
the grange canteen
01.2016 - 01.2017
- Maintained a hygienic workplace from opening to finishing hours
- Operated computerised cash register system,
- Assisting with preparation of a variety of hot and cold meals
- affectively worked in a high volume fast paced environment while assisting with customer orders
- worked productively as a team to meet customer satisfaction
- Developed hygiene and OHS skills,
- Participation in safe work practices,
- Use hygienic practices for food safety and preparations
- Monitored inventory to keep adequate stock of food items and supplies.
VOLUNTEER/Community Service Worker
cancer council
01.2015 - 02.2015
- Developed educational materials and activities for children's programs
- assisting in serving customers
- Creating dishes to meet consumer requirements
- Working in groups to meet completion of recipes
- Cleaning and sanitising kitchen premises and equipment,
- Organized and facilitated community events to promote social awareness.
- Trained new community service workers and assisted with completing job tasks.
Education
Infection Control Training
Aspen Medical
Melbourne, VIC11-2021
Barista Coffee Art
Royal Burkhas Institute
Melbourne, VIC03-2020
Barista Coffee Making
Royal Burkhas Institute
03-2020
Patisserie
William Angliss Institute
Melbourne, VIC12-2019
Hospitality
William Angliss Institute
Melbourne, VIC12-2019
Psychology
Victoria University
Footscray, VICCert II Kitchen Operations
Australian Institute of Education And Training
Melbourne, VICAcademic Endeavour
Gilson College
2017Skills
- Staff Management
- Inventory Oversight
- Training and Mentoring
- Waste Reduction
- Staff Development
- Goal-Oriented
Awards And Acknowledgements
- Cert II - IV Hospitality
- Cert I Psychology
- Cert Barista Coffee Making
- Cert in Barista Coffee Art
- Cert III Patisserie
- Recognition for voluntary work in community
References
- JENNY MOMIROVSKA, CANTEEN MANAGER, 09112001@thegrange.vic.edu.au
- SHARON PEK, BURGERNOMICS MANAGER, (03) 9078 1858
- BRITTANY FINN, QANTAS CUSTOMER SERVICE AGENT, (61) 498 260 395
- MARIE LEWIS, SUBWAY MANAGER, (+61 467 419 687)
- ASUNTA FRANCIS, NURSE SUNSHINE HOSPITAL, 0403 555 439
Timeline
SUBWAY SUPERVISOR
subway
01.2021 - Current
KITCHEN HAND/ FRONT OF HOUSE
James on morland
01.2021 - 09.2021
ADMIN/Receptionist
QuickFit
01.2020 - 01.2021
Data Entry Clerk
AL SADAT JEANS GARMENTS
01.2020 - 06.2020
BURGERNOMICS - Kitchen Hand/ Front of House
burgernomics
01.2018 - 01.2019
Kitchen Hand/Front of House Assistant
the grange canteen
01.2016 - 01.2017
VOLUNTEER/Community Service Worker
cancer council
01.2015 - 02.2015
Infection Control Training
Aspen Medical
Barista Coffee Art
Royal Burkhas Institute
Barista Coffee Making
Royal Burkhas Institute
Patisserie
William Angliss Institute
Hospitality
William Angliss Institute
Psychology
Victoria University
Cert II Kitchen Operations
Australian Institute of Education And Training
Academic Endeavour
Gilson College
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