Christine Gunnell

DSW providing support to clients within SDA and home care and providing support with assisting in care for their children into the community, to sporting activities and school pick up and drop off.

• Supporting the clients within the community particularly to their workplace
• Supporting clients to medical appointments
• Maintained accurate records of client care, documenting progress and any changes.
• Built rapport creating strong relationships with clients to deliver high quality support.
• Provided assistance in daily living activities by dressing, and supporting toileting clients.

Providing support to clients within SIL, promoting community engagement and encouraging independence in their daily routines by utilising behaviour support plans to best assist each client with their goals.

• Medication administration, (attending annual medication training)
• Working alongside allied health team best support clients, observing any changes and implementing strategies to keep clients on track with goals which have been set
• Supporting clients into the community, to live events and medical appointments
• Completing a thorough handover with colleagues during shift change
• Following procedures when completing client documentation and reports
• Advocated for clients' rights, ensuring access to resources and services within the community.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Experienced Sales Assistant and Keyholder Supervisor at Goldmark working alongside a fast-paced passionate team, handling precious items. Customer oriented with high attention to detail, striving toward KPI's as well as exceeding personal and store budgets.

• Assists customer needs, providing information to satisfy customer expectations.
• Assist customer queries such as pricing, current promotions, and jewellery care plans.
• Ensuring products are merchandised according.
• Opening and closing store end of day procedures, banking
• Handling customer exchanges and refunds, repairs
• Increased sales by offering introductions to current promotions and additional add on products.

Providing support to clients within SIL, SDA and 1:1 accommodation to maximise their lifestyle skills by supporting the clients within the community, encouraging their independence, and assisting with capacity building, whilst implementing behaviour support plans to best assist each individual client with their personalised goals.

• Medication administration
• Working alongside allied health team to implement PBSP within daily routine
• Supporting clients to medical appointments, e.g. Specialist appointments
• Supporting clients in the community
• Completing a thorough handover with colleagues during shift change
• Following procedures to complete client documentation when supporting them to appointments, client cash sheets for their financials, incoming medication checks, medication handover etc.
• Evaluated and adjusted care approaches based on observations.

• As a customer service advisor our role is to support both merchants and customers during their loan journey. Assisting with support of loan applications, credit management as well as reviewing loan applications, taking inbound and outbound calls, emails in and out regarding all aspects of the loan process.
• Processing loan referrals, reviewing applications: approve/ decline
• Credit management: arrears, defaults, calculating surplus
• Managing loan queries and payment related queries
• Providing technical support for both merchants and customers throughout loan journey
• Obtaining Equifax, illion and Centrix reports to assist in the application process
• Identified vulnerable customers coordinating a support scheme and arrangement plans, whilst enhancing customer satisfaction by addressing and resolving issues in a timely manner.
• Collaborated with cross-functional teams to streamline service operations and improve response times.

Working at Zambrero progressing as a supervisor, I have gained knowledge and experience leading teams training junior staff, ensuring tasks are completed efficiently, providing feedback, maintaining the standards of a senior staff member.

• Stocktake, checking PFD deliveries, ensuring correct produce and quantity
• Store operations end of day report, closing POS and banking
• Supervised daily operations ensuring exceptional customer service and adherence to company standards.
• Maintained high standards of store appearance by enforcing cleanliness guideliness, and scheduling routine maintenance tasks.

2025 - Ongoing

Statement of Attainment