- Dancing
- Gardening
- Zumba
- Podcasts
Open To Work
Christine Helps
Bonbeach,VIC
Work Preference
Summary
Dynamic Customer Support Officer with a proven track record at Ball Australia, excelling in complaint resolution and customer service excellence. Skilled in Microsoft Office and active listening, I enhanced customer satisfaction by effectively addressing complex inquiries, contributing to improved service quality and retention. Strong collaborator with a focus on achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Officer
Ball Australia
08.2022 - 09.2025
- Assisted customers with inquiries via phone and email and provided information on products and services.
- Order Entry for live plants and Seed using Business Central software
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Participated in training sessions to develop product knowledge and support skills.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated with team members to improve response times and service quality.
- Assist Customers setting up new Wholesale Accounts
- Run Weekly Reports using Excel of live availability
- Update Website with Weekly availability of products
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Community Hearing Advisor
Hearing Australia
06.2018 - 08.2022
- Hearing Screenings at Pharmacies and GP clinics
- Manage marketing events with hearing bus and screenings
- Booking clinic hearing appointments for clients
- Read Audiograms to prospective clients
- Facilitate hearing presentations to GP's and health providers
- Collaborated with stakeholders to arrange marketing events
- Developed strong relationships with clients through regular communication and excellent customer service
Education
Counselling
Australian College of Applied Psychology
Melbourne, VIC01-2012
Skills
- Complaint handling
- Microsoft Office
- Time management
- Attention to detail
- Computer skills
- Complaint resolution
- Front-end supervision
- Teamwork and collaboration
- Problem-solving skills
- Customer service excellence
- Organizational skills
- Active listening
- Effective communication
- Excellent Verbal and written communication
Certification
- Current Working with Childrens check
- National Police Check
- NDIS Screening Check
- First Aid
Interests
Timeline
Customer Support Officer
Ball Australia
08.2022 - 09.2025
Community Hearing Advisor
Hearing Australia
06.2018 - 08.2022
Counselling
Australian College of Applied Psychology