CHRISTINE HOSSARY
Sydney,Australia
Summary
Dynamic Cargo Operation Supervisor with proven expertise at MCH Aviation Holding Australia Pty Ltd, adept at optimizing operational efficiency and enhancing shipment tracking. Demonstrated complex problem-solving skills and meticulous attention to detail, successfully improving cargo build-up planning and ensuring on-schedule movements. Committed to fostering interdepartmental collaboration and achieving operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cargo Operation Supervisor
MCH Aviation Holding Australia Pty Ltd
04.2023 - 10.2024
Cargo Operation Supervisor
Worldwide GSA Pty Ltd.
Sydney, Australia
08.2016 - 03.2023
- Handling all cargo Ops related matters for Freightways, including cargo build-up planning for B737-F
- Handling all cargo Ops related matters for ALL Nippon Airways including cargo build-up planning for B788 and B789
- Used coordination and planning skills to achieve results according to schedule
- Improved operations through consistent hard work and dedication
- Demonstrated respect, friendliness and willingness to help wherever needed
- Adhered to social distancing protocols and wore mask or face shield
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Tacking care for ULDs Inventory & movements
- Check all DG shipments documents before accepting the booking
- Controlled and monitored space (weight and volume) availability as per booking of each shipment
- Liaised with the Load Control Department for priority cargo in case of overloads /offloads
- Ensured on-schedule movement of shipments as booked and received feedback on customer's reports
Supervisor Trainee
Aerocare Flight Support
Sydney, Australia
09.2010 - 08.2016
- Assisted in leading each shift by delegating duties and assigning specific tasks to 100 employees
- Created sales reports for management staff, using data from reports to create sales forecasts
- Directed and supervised staff members to engage in daily operations, reconciliation and customer service requirements
- Identified and communicated local insight and competitive activity to influence sales plans and tactics
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives
- Partnered with management to coach, discipline and manage employees
- Drove process improvement strategies through lean processes and methodologies
- Established team priorities, maintained schedules and monitored performance
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Managed team member schedules and work assignments
- Announced flight status updates and information about gate changes over PA system
- Engaged flight attendants by creating and fostering personal relationships with crew members
Education
Bachelor of Arts -
Western Sydney University
Sydney, NSW04.2014
Skills
- Warehouse operations knowledge
- Operational management
- Operational Process Modeling
- Operational Efficiency Analysis
- Complex Problem Solving
- Schedule Management
- Interdepartmental Collaboration
- Standards Documentation
- Regulations Compliance
- Decision Making
- Shipment Tracking
- Logistics and Supply Chain Software
- Warehouse Inspections
- Multitasking Abilities
- Attention to Detail
- Planning and Coordination
Certification
- Safe ULD Handling
- Airside Load Management
- AVSEC Certification Exam, 4x
- Aviation Security
- Airside Safety
- Human Factors Training for Airport Operations
- Dangerous Goods Acceptance (IATA CAT- 6), 7 x
- Dangerous Goods Handling Refresher (Category 7, 8 & 10)
Timeline
Cargo Operation Supervisor
MCH Aviation Holding Australia Pty Ltd
04.2023 - 10.2024
Cargo Operation Supervisor
Worldwide GSA Pty Ltd.
08.2016 - 03.2023
Supervisor Trainee
Aerocare Flight Support
09.2010 - 08.2016
Bachelor of Arts -
Western Sydney University