CHRISTINE JAMES
Bushland Beach
Summary
Experienced and proven cafe manager with over 20 years of expertise in customer service and hospitality. Successfully supervising customer transactions, promoting products, and consistently meeting KPIs. Proficient in ordering, stock takes, staff rostering, end of day procedures, and banking. Skilled in training new staff members, monitoring performance, and motivating team members to continuously improve. A hands-on leader with a solid background in food service and customer service, known for problem-solving abilities and a decisive approach. Works with utmost safety and professionalism, excelling in fast-paced environments under high volume demands. Extremely reliable with own transportation, fit, healthy, and a non-smoker. A skilled team player with experience in various environments. Fast learner with good computer abilities. Motivated to continue learning and growing. Thank you for your time and consideration to join your team. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Head Barista
Soul Foods Lorn
- All Deli and stock control
- Practiced Locally Sourced and Clean foods
- Food handling/food prep
- Learning about allergies in foods
- Roasted my own local coffee
- Customer service
- Ordering and stock control
Head Barista
Espresso Bar
09.2024 - 10.2025
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Cultivated loyal clientele through relationship-building and reliable service.
- Managed overall operations of the café.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
Assistant Cafe Manager
Cornerstone Cafe
03.2023 - 11.2024
- Coordinated cafe functions each day to enhance efficiency.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed scheduled evaluations to decrease repair-related downtime.
- Minimized labor costs by optimizing employee shift schedules.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Built strong relationships with regular customers, contributing to a dedicated clientele.
- Contributed creative ideas for themed promotions or seasonal specials that kept our offerings fresh while appealing to diverse consumer tastespreferences.
- Led team meetings to foster open communication among staff members, improving morale and teamwork.
- Participated in community events as a representative of the cafe, building brand awareness and generating positive publicity.
- Implemented inventory control measures, reducing waste and lowering costs.
- Supported Cafe Manager in setting and achieving sales targets, monitoring progress regularly to ensure continued success in meeting revenue goals.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Ensured adequate staffing during peak hours by adjusting schedules accordingly based on anticipated demand trends or special events taking place nearby our location.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
CJBarista Shift Lead
AAFCANS
10.2021 - 04.2022
- Performed preventive maintenance and troubleshot equipment malfunctions to keep machines functional
- Educated customers on differences between coffee beans, brewing methods and preparation
- Balanced cashier drawers for employees at end of shifts to verify accuracy
- Verified completion of mopping, cleaning and disinfection of food preparation areas at end of shifts
- Prepared and served variety of coffees and tea beverages
- Instructed employees on tasks to meet daily store expectations
- Controlled payroll and food gaps to meet company standards
- Followed inventory stocking and ordering guidelines to avoid overages or shortages of products
- Provided exemplary customer service and promptly resolved complaints to deliver positive guest experiences
- Worked closely with team to craft and serve quality beverages
- Displayed and priced snacks appropriately behind glass counters, enabling easy signage for customers
- Supervised customer transaction processing, checking accuracy to minimize delays and verified payment failures with customers to resolve pending transaction issues
- Created and assigned work schedules to staff, distributing shift coverage to match demand
- Engaged customers and explained promotional and seasonal items, enabling patrons to make educated choices
- Executed established opening and closing procedures using [Software] to cross-check transactions against available cash and inventory levels, decreasing losses
- Trained and oriented new employees to cafe policies, procedures and standards, verifying acclimation to normal and peak demands
- Maintained cleanliness checklists and delegated janitorial duties to preserve cafe health standards
- Coordinated food and drink preparation and serving while maintaining cafe product quality levels
Cleaning Crew Member
Elite Cleaning Services
03.2020 - 09.2021
Head Barista
Cbar The Strand
08.2017 - 10.2019
- Very fast paced, high pressure environment
- Barista Rostering
- Ordering and stock control
- Running of all aspects of a busy Café (cash control, customer service etc.)
- Opening and closing
- Training and recruiting staff
- Managing Functions and catering (in house and out catering)
- Chief Fire Warden of the entire office building of 5 floors
- Following and enforcing WHs procedures
Manager
Jamaica Blue
05.2015 - 08.2017
Head Barista
Coffee Club
02.2014 - 03.2015
- Of a small Cafe
- Coffee Roaster- roasted my own coffee and used it internally and sold it to other Cafes and places in the Hunter Valley
- Barista
- Ordering and stock control
- Food handling
- Catering for events
- Customer Service
- All aspects of the Café service
Manager
Readers Café
01.2013 - 01.2014
Education
High School Diploma -
Charters Towers State High
Charters Towers, QLD10.1991
Skills
- Dosing and timing
- Roasting experience
- Latte art
- Sanitation enforcement
- Order expediting
- Team management
- Work schedule management
- Customer service
- Food and beverage operations
- Employee training
- Maintain food safety
- Food safety management
- Profit and loss
- Cook foods
- Employee supervision
- Operations management
- Schedule crew members
- Staff supervision
- Serve customers
- Hiring and training
- Barista mentoring
- Specialty drink preparation
- Food safety compliance
- Latte art mastery
- Adaptability under pressure
- Menu development
- Supply ordering
- Coffee roasting
- Scheduling coordination
- Cleanliness enforcement
- Espresso expertise
- POS system operation
- Sales promotion
- Hygiene standards
- Time management
- Inventory management
- Problem-solving
- Decision-making
- Team leadership
- Attention to detail
- Quality control
- POS systems
- Safe food handling
- Cash handling
- Safe food handling practices
- Coffee machinery
- Espresso machine operation
- Team player
- Friendly and outgoing
- Multitasking and organization
- Clear communication
- Exceptional customer service
- Team collaboration
Accomplishments
- I am willing to obtain any training or license required to further my employment
- 1991 Year 12 Senior Certificate Charters Towers State High
- Current Food Handlers Certificate
Additional Information
Current Food Handlers Certificate, RSA, White Card, License, Full Covid Vaccinated
Certification
Current food handlers certificate
Current Police check
Timeline
Head Barista
Espresso Bar
09.2024 - 10.2025
Assistant Cafe Manager
Cornerstone Cafe
03.2023 - 11.2024
CJBarista Shift Lead
AAFCANS
10.2021 - 04.2022
Cleaning Crew Member
Elite Cleaning Services
03.2020 - 09.2021
Head Barista
Cbar The Strand
08.2017 - 10.2019
Manager
Jamaica Blue
05.2015 - 08.2017
Head Barista
Coffee Club
02.2014 - 03.2015
Manager
Readers Café
01.2013 - 01.2014
High School Diploma -
Charters Towers State High
Head Barista
Soul Foods Lorn
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